Admin · TGPM Mason staging

Mason vendor context — staging preview

Sync is invoice-led: Mason invoices first, then each linked work order (tenant → Mason scope → vendor work done). Turns and inspections are hidden. WIP/repair rows without an invoice yet stay in a separate list below.

Display: 14 with invoice · 136 in progress (no invoice) · 0 turn/inspection hidden · 85 orphan invoices in storage

Last sync: Nov 4, 2026, 6:11 PMRun sync (production API)

Full chain — tenant → Mason → invoice (14)

closedgeneral_maintenancevendor dispatched

213 12th Ave S, Unit A, Jacksonville Beach, FL 32250

Score 19
6 media · 8 texts
Mason updated Nov 4, 2026, 2:49 PM

Tenant said

Dryer exhaust foil duct behind the dryer has two crosswise tears; replace the damaged duct run and confirm the dryer vents properly to the exterior.

Mason scope

Vendor To-Do: 1) Replace torn dryer exhaust duct behind dryer. 2) Secure connection and confirm exterior venting works.

Matched invoice

Purchased and replaced the torn dryer exhaust duct behind the dryer, secured the connection, and confirmed exterior venting works. Single labor/material line, $125.00, within the $200 DNE.

Vendor · $125.00 · #8132

Tenant texts & media
  • Yes, if they didn't I would have included them on the list of outlets that don't work

  • The buttons don't work on the outlets. The outlets don't work. I flipped the breakers, which did not improve anything.

  • —

  • —

  • On the reset buttons, they also don't make a clicking sound like mine have in the past... if that helps

work donelocksmithvendor dispatched

470 Milwaukee Ave, Orange Park, FL 32073

Score 19
2 media · 7 texts
Mason updated Nov 4, 2026, 10:13 AM

Tenant said

My front door deadbolt will not turn when you put the key in. I also tried a spare key and it did not work. I tried WD40 and that did not work as well. This is the only way I can lock or unlock my front door.

Mason scope

Vendor To-Do: 1) Repair or replace failing front-door deadbolt cylinder. 2) Key inserts fully but catches when turning. 3) Interior thumbturn works; bolt cycles freely. 4) Match existing key if cylinder is replaced. 5) Test key and thumbturn; confirm smooth locking. 6) Note the observed cause of failure.

Matched invoice

Replaced the front door lock with a new smart key deadbolt and rekeyed it to the existing keys (labor/material), per Farez Corp invoice #8082.

Vendor · $142.00 · #8082

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • Glad to hear the new lock is working smoothly. If you've got a sec, a quick Google review of TG Property Management would really help us keep working with great vendors. Here's the link:

  • He gave me 2 new keys and he took my old key

  • Yes....every thing is good

  • Ok, thank you!! I am off tomorrow and for the rest of the week I am not home til after 4. But someone can come while I'm not here if there is nothing available while I am home.

work in progressgarbage_disposalvendor dispatched

7920 Merrill Road Unit 2208, Jacksonville, FL 32277

Score 19
1 media · 12 texts
Mason updated Nov 3, 2026, 2:41 PM

Tenant said

Garbage disposal stopped working and kitchen sink faucet seal is leaking causing to leak underneath the cabinet slightly .

Mason scope

1) Replace the jammed garbage disposal (InSinkErator Model 5-84, 1/2 HP); haul away the old unit. 2) Repair the kitchen sink faucet base seal leak under the cabinet. 3) Provide opinion on cause and tenant's involvement — glass was reported inside the old disposal. 4) Confirm the disposal runs freely and the faucet is leak-free after the work.

Matched invoice

Found kitchen faucet leaking internally to the sink below and non-repairable; installed new kitchen faucet and tested, okay.

Vendor · $265.00 · #P43348

Tenant texts & media
  • Ok, my mom is on the lease and will be heading there shortly to wait around

  • Been waiting by phone no update. I will let you know if I hear from them

  • Today off *

  • I called property management is what I meant. I took today in hopes something would work out to get this fixed. So I will be available mostly all day, If you hear back from them plz let me know.

  • Thank you. I tried to call. Left voicemail

closedgarage_doorvendor dispatched

11977 Cherry Creek Road, Jacksonville, FL 32218

Score 19
1 media · 9 texts
Mason updated Nov 3, 2026, 2:23 PM

Tenant said

Garage door will not open at 11977 Cherry Creek Road. Tenant Sherrell McKinney reports the door/remote is not working and her car is stuck inside the garage; she says they need to leave and has called about the garage door previously. Needs garage door repair so the door opens and the vehicle can be removed. PM requested assignment to Cornerstone Garage Door Services.

Mason scope

Vendor To-Do: 1. Coordinate a new garage-door service appointment with the tenant; the prior appointment was canceled when the warranty route was chosen. 2. Replace the garage-door opener under the owner's approval for no more than $450; contact management before starting if the estimate has changed. 3. Test and confirm that the garage door opens and closes normally after replacement. 4. Send the final invoice and a brief completion report, including any parts used and remaining work.

Matched invoice

Installed new garage door opener at 11977 Cherry Creek Road (WO 39574-1); owner-approved replacement of the failed 2006 opener for no more than $450, completed by Cornerstone Garage Door Services on 11/02/2026.

Vendor · $450.00 · #39574-1-31

Tenant texts & media
  • In the video it looks like something is in the way because of my vehicle also being in there. The two vendors that have come out never mentioned about anything being in the way when asked

  • I do have to pull red cord for release. However nothing is blocking the way at all. Those boxes and everything has been in the same position since moving here in 2024. Nothing is currently in way of garage to open.

  • Hello I did want to send this short video to show what keeps happening starting everyday now.

  • They did see where could be an issue did advised of replacing pricing. I did let them know I don't make decisions they said someone would contact your office with an update

  • Hello yes they did come

closedhvacvendor dispatched

125 Poinsettia St, Atlantic Beach, FL 32233

Score 19
8 media · 10 texts
Mason updated Nov 2, 2026, 10:58 PM

Tenant said

125 Poinsettia St (Atlantic Beach, FL 32233): HVAC technician to inspect the AC lines (condensate drain line, line set and air handler area) as a possible source of moisture in the unit. Tenant reports a cold, shiny, non-dripping living-room ceiling spot, darkened back-bedroom ceiling spots, and indoor humidity readings of 65-72% RH. A roofer is separately inspecting the roof. Please report findings and any repair price. Entry required; coordinate with tenant Taylor DePauw.

Mason scope

Vendor To-Do: 1) Inspect condensate drain, line set, and air handler area. 2) Report moisture source and repair price.

Matched invoice

Diagnosed the AC system at 125 Poinsettia St and performed condensate-side service: replaced the flood switch, flushed the AC drain line, cleaned the dirty evaporator coil in place, and reset the blower speed from high to medium because indoor humidity had reached 80 percent with the blower on high.

Vendor · $245.00 · #A43328

Tenant texts & media
  • The humidity levels have dropped to 70. Still finding mold on my items. What are nexts for painting ceiling.

  • I have suggested and heard from no one

  • Shoes are all that i have found so far.

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  • —

work doneplumbingvendor dispatched

13094 Bachara Way, Jacksonville, FL 32218

Score 19
1 media · 8 texts
Mason updated Nov 2, 2026, 10:18 PM

Tenant said

Water seeping from upstairs into the kitchen ceiling. Tenant Marissa Rabadi reports water coming through the kitchen ceiling from upstairs, with active water intrusion in a 2-story townhome. Tenant is highly allergic to organic growth and has had to leave the home previously over growth concerns; moisture exposure at this property should be treated as urgent. Tenant also reports her photo uploads are not sending (she is trying to send photos of the leak); an alternate media channel is being provided.

Mason scope

Vendor To-Do: 1) Find and repair leak sources in both upstairs bathrooms. 2) If beyond DNE, stop and provide a written estimate.

Matched invoice

Leak inspection at 13094 Bachara Way: cut access hole behind the tub, ran the washing machine, and tested all upstairs plumbing fixtures — no plumbing leaks found. Removed the access panel beneath the AC air handler and found water inside the AC duct; issue may be related to the AC air handler. Vendor recommends an HVAC vendor inspect the air handler and ductwork; drywall repair at the inspection cuts is needed by others.

Vendor · $250.00 · #144403

Tenant texts & media
  • Not sure what that means but someone came yesterday

  • I'm sorry, I cannot occupy this space until the mold is completely gone

  • Be in the house

  • I will not know because I cannot physically beat in the house

  • They are coming from two different sources

closedappliancevendor dispatched

236 Leese Drive, St Johns, FL 32259

Score 19
1 media · 6 texts
Mason updated Nov 2, 2026, 9:50 PM

Tenant said

The refrigerator is making a loud noise when it comes on. It is louder when you open the freezer door. We turned the ice maker off and that doesn't seem to matter.

Mason scope

Vendor To-Do: 1. Inspect the evaporator and condenser fan motors and mounting hardware to finish locating the refrigerator rattle. 2. After owner approval, repair or replace the noisy refrigerator vent/motor component identified by the vendor. 3. Verify quiet operation and normal temperatures after repair. 4. Report the cause, work performed, and parts installed.

Matched invoice

Cleaned refrigerator coils

Vendor · $275.00 · #39527-1-253

Tenant texts & media
  • We had never been told that needed to be cleaned. He showed us how to take the back apart and clean it so we will now incorporate it into our cleaning monthly when we do the ac filter.

  • Yes so far it is quiet again.

  • Will do.

  • He did come by yesterday. He did clean the coils. The temperatures are fine. We weren't home after he fixed it so I'm not sure if the noise is gone. I can let you know tomorrow evening or Monday morning. We will be home tomorrow.

  • Yea temps are fine. Just noticed the rattle has gotten louder. We recalled back a few years ago it did the same thing and someone came and replaced a small part behind the ice maker. It is by no means an emergency. Just like to keep you guys up to date on any issues.

closedgeneral_maintenancevendor dispatched

3421 Copper Cir S, Jacksonville, FL 32207

Score 19
3 media · 7 texts
Mason updated Nov 2, 2026, 9:27 PM

Tenant said

Kitchen exhaust fan detached and down at 3421 Copper Cir S. Tenant photos (Oct 18, 2026) show the fan assembly removed from its wall/ceiling opening with the housing and white plastic fan blade exposed, open ceiling and wall cutouts, heavy dark brown/black staining around the openings and on the fan's mounting board above the cabinet, and ceiling discoloration above the unit; the external fan cover is absent. The owner reported Oct 17 that the fan came down and water may be entering the home; whether water is actively entering and whether wiring is exposed is unconfirmed. Tenant asked Oct 13 for an urgent exhaust fan repair after it detached from the ceiling and fell; that request was cancelled with no vendor dispatched for the fan. Entry only when someone is present.

Mason scope

Vendor To-Do: 1) Re-secure or replace detached kitchen exhaust fan. 2) Inspect opening wiring and moisture source. 3) Report findings and any further needed repair.

Matched invoice

Cleaned the kitchen exhaust fan housing of organic growth and dirt, connected the wiring, reinstalled the fan, and verified it is working properly (labor / material), per vendor invoice 8123 dated 10/31/2026.

Vendor · $165.00 · #8123

Tenant texts & media
  • Qracia

  • Si todo bien Translated: Yes, everything is fine

  • —

  • —

  • The unit came loose because the previous repair was poorly done, as it was only held up by a single screw. Upon impacting the floor, several pieces broke off; I tried to reassemble it and placed it temporarily on top of the cabinet, but it is still unusable. We have been unable t

closedplumbingvendor dispatched

1567 W. 11th St, Jacksonville, FL 32209

Score 19
1 media · 4 texts
Mason updated Nov 2, 2026, 9:26 PM

Tenant said

Water is back under the house. Hose starting to smell like mold or old laundry

Mason scope

Vendor To-Do: 1) Locate source of water pooling under the house. 2) Repair under-house leak; if beyond DNE, provide estimate. 3) Check exterior drain pipe and identify hose near foundation.

Matched invoice

Replaced both shower heads (full pressure restored in both showers) and repaired the damaged AC condensation line that was leaking under the house; the condensation drain line now discharges outside the house.

Vendor · $245.00 · #P43313

Tenant texts & media
  • As far as I know it's connected to nothing I can not see down the hole without going in there

  • I just got back home

  • I don't have a garden hose and no it's not the washing machine hose my clothes do not smell. I will take a picture when I get home but the water has evaporated

  • It's standing water like it was when we first got here. It's sitting under the house

closedgeneral_maintenancevendor dispatched

1567 W. 11th St, Jacksonville, FL 32209

Score 19
3 media · 7 texts
Mason updated Nov 2, 2026, 9:16 PM

Tenant said

Retained general-maintenance scope: exterior wood rot repair. Large hole in the exterior soffit beneath the metal gutter with dark mesh hanging from the opening; large hole/missing wood in exterior fascia/eave boards with deep cracking and splintering; exterior front door badly dry-rotted and falling apart. Needs on-site assessment and estimate for repair or replacement of rotted exterior wood.

Mason scope

Vendor To-Do: 1) Assess rotted exterior door, soffit hole, and fascia damage. 2) Repair or replace rotted wood; seal soffit opening. 3) If beyond DNE, provide written repair estimate.

Matched invoice

Repaired/replaced rotted exterior door, soffit, and fascia; sealed soffit; installed wire mesh screen; painted repaired areas.

Vendor · $645.00 · #8126

Tenant texts & media
  • Do you have his number and I will call him

  • Can you tell them to text me I have a lot of spam calls coming to my phone and I want to make sure everything goes smoothly

  • If I let it close I will not be able to open because the handle are dry rotted I didn't want to pull on the other handle

  • The handle came right off when trying to pull the garage door up

  • —

closedgarbage_disposalvendor dispatched

10961 Burnt Mill Rd # 1427, Jacksonville, FL 32256

Score 19
9 media · 9 texts
Mason updated Nov 2, 2026, 9:08 PM

Tenant said

The garbage disposal is no longer working

Mason scope

Vendor To-Do: 1) Unjam or repair humming garbage disposal; replace if nonrepairable. 2) Clear fully blocked kitchen sink drain.

Matched invoice

Unjammed and repaired humming garbage disposal; removed and cleaned drain pipes.

Vendor · $135.00 · #39745-1-84425

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • Glad the disposal and sink are working well again. If you've got a sec, a quick Google review would really help us keep working with great vendors.

  • Yes... everything is working well. Thanks in advance

  • Yesterday the water was going down until I put the baking soda, vinegar and warm water on it

  • —

closedhvacvendor dispatched

2402 Firestone Rd, Jacksonville, FL 32210

Score 19
8 media · 12 texts
Mason updated Oct 22, 2026, 6:50 PM

Tenant said

A/C not getting cold I have change the filter.

Mason scope

Vendor To-Do: 1) Fix central AC that is not cooling. 2) Report findings and any needed repair cost.

Matched invoice

Diagnosed central AC not cooling at 2402 Firestone Rd: system was frozen over; after thawing, the evaporator coil was found extremely dirty and restricting airflow, causing the freeze. De-iced the 1st-floor coil, cleaned the accessible evaporator coil in place, installed a new filter, and cleared heavy algae buildup from the condensate drain line; system tested and cooling.

Vendor · $555.00 · #19847106

Tenant texts & media
  • Good Morning yes it's work

  • Loved “Hi Sadie, the AC visit is now set for today, Friday, Oct 16, from 5-8 PM instead of tomorrow's 11 AM-3 PM. Please coordinate directly with Above and Beyond Heating and Air.”

  • Yes I spoke with them thanks

  • Hello is anyone there?

  • Good Morning any updates on the ac ppl? It's very hot.

closedhvacvendor dispatched

1836 Harbor Island Drive, Fleming Island, FL 32003

Score 19
3 media · 7 texts
Mason updated Oct 22, 2026, 12:09 PM

Tenant said

The A.C. is not blowing. It would seem the fan is not working or circulating the air. The A.C. itself is cold to the touch just not circulating air. It's 87 degrees inside the house.

Mason scope

Vendor To-Do: 1) Repair AC unit not turning on or blowing air. 2) Check blower motor, capacitor, and control board.

Matched invoice

Vendor invoice states: Diagnosed AC system, found bad blower motor, and installed new blower motor with module. Work-order evidence shows the Sep 2 dispatch was estimate-only with repair approval still pending — flagged work_description_mismatch for PM review.

Vendor · $645.00 · #A42754

Tenant texts & media
  • This is a failed system. Still no a.c. and nobody has contacted me. I'm on day 8 and it's 90 degrees in my house.

  • Hello. Thank you for the update. I just responded via email.

  • —

  • —

  • The thermostat is on, and no breakers are tripped.

work in progressgeneral_maintenancevendor dispatched

10961 Burnt Mill Road #1328, Jacksonville, FL 32256

Score 19
6 media · 13 texts
Mason updated Oct 20, 2026, 7:45 PM

Tenant said

Kitchen sink leaks under the sink when the garbage disposal runs; water appears at the P-trap slip joint and the tenant has a bucket catching it (photo on file). Main bathroom power outlets are dead; breaker reset already attempted with no power restored, bathroom outlets have no test/reset buttons, kitchen GFCI reset check not yet done.

Mason scope

Vendor To-Do: 1) Fix leak at kitchen sink drain under disposal use. 2) Restore power to dead main-bathroom outlets; check GFCI.

Matched invoice

Fixed kitchen sink drain leak by replacing drain line connections; checked GFCI and other outlets — all working at the time of the visit, no fault found. Vendor notes the tenant reports intermittent power loss to one outlet and recommends an electrician evaluate a possible power issue.

Vendor · $130.00 · #8111

Tenant texts & media
  • So you're trying to get everything fix through text messages???

  • —

  • So I need to know when are you coming to get that fix

  • And I have to go to work now

  • I don't know what is GFCI

In progress — no invoice yet (136)
work doneroofingvendor dispatched

456 Stone Ridge Drive, Ponte Vedra, FL 32081

Score 19
1 media · 3 texts
Mason updated Nov 2, 2026, 10:14 AM

Tenant said

Active roof/ceiling leak in the kitchen reported by tenant (Jessie Kneitel, lease started 8/17/2026). Tenant texts: "the roof in our kitchen is leaking." Two attached photos show a kitchen ceiling with an active drip forming on a circular water stain, plus a separate yellow-brown stain on the ceiling near an HVAC vent and light fixture base. Leak appears active at the time of report (10/6/2026, 2:37 PM EDT). Unit history: prior roof repair in March 2026 was at the master bedroom ceiling (WO 72b82cb0), and an August 2026 master bedroom ceiling spot WO (38795-1) was cancelled with no work performed. This kitchen leak is a distinct location and issue. Photos on file with this report.

Mason scope

EMERGENCY Vendor To-Do: 1) Repair source of leak. If beyond DNE, tarp/make safe and provide estimate. Vendor To Estimate: 1) Roof repair or replacement as needed. 2) Interior repairs caused by leak.

Tenant texts & media
  • As a reminder this is the damage inside, the ceiling covering is peeling off.

  • Hi Mason, thank you for following up. They did come out and said it should be good to go. We haven't really had any rain so I can't officially confirm. When can we expect to have someone come repair the damage to the ceiling inside?

  • Hi Mason, the rooofer came out but it seemed as though he was just evaluating, not fixing anything. The kitchen is very much still leaking with the rain. The gentleman basically said he needed to assess because he didn't believe he had the funds to make a fix, he came back to the

closedhvacvendor dispatched

3914 Rodby Drive, Jacksonville, FL 32210

Score 19
7 media · 11 texts
Mason updated Oct 30, 2026, 4:09 PM

Tenant said

AC is on and working in the back of the house, but the AC vents in the living room and kitchen are blowing hot air. Possible ductwork or vent issue affecting front-of-house rooms.

Mason scope

Vendor To-Do: 1) Diagnose weak airflow at living room and kitchen vents. 2) Repair duct, damper, or register cause. 3) Confirm cold airflow restored at both vents.

Tenant texts & media
  • Yes the Ac is fine it's now just waiting on the handyman to come and put those weatherstripping in to ensure the air stays in and the Bugs stay out.

  • When is the ac company coming?

  • —

  • —

  • —

closedplumbingvendor dispatched

653 Mackenzie Circle, St Augustine, FL 32092

Score 19
2 media · 7 texts
Mason updated Oct 27, 2026, 8:27 PM

Tenant said

Sink sprayer is jammed. Not allowing us to use regular faucet. Kitchen sink.

Mason scope

Vendor To-Do: 1) Repair or replace jammed kitchen sink sprayer diverter. 2) Restore normal faucet spout function.

Tenant texts & media
  • As far as we can tell it is working now

  • Yes there's something that's not clicking back unter the toggle button

  • Okay just sent them

  • —

  • We think it may be something with the button I'm having my roommate send me a picture to give you

closedplumbingvendor dispatched

7050 Barkwood Dr., Jacksonville, FL 32277

Score 19
4 media · 12 texts
Mason updated Oct 26, 2026, 9:55 PM

Tenant said

The water heater has been damaged for two days ... please fix it as soon as possible, the water is very cold.

Mason scope

EMERGENCY Vendor To-Do: 1) Diagnose no-hot-water failure on electric water heater. 2) Repair failed heating element or thermostat; verify hot water. 3) Provide replacement estimate if tank leaks or repair uneconomical.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • Glad the hot water is back. If you have a sec, a quick Google review of TG Property Management would really help us keep working with great vendors.

  • All good

  • If it's working. Okay, I'll let you know. Thank you

  • Okay

closedplumbingvendor dispatched

3271 Garden Acres Ct W, Jacksonville, FL 32208

Score 19
1 media · 9 texts
Mason updated Oct 26, 2026, 9:54 PM

Tenant said

I’m asking for help before I take any other measures, but I promise I will. I pay my rent and it’s not fair that I have to live like this. Please fix it for once and all this is disgusting. It is not good for my health. Nobody wants to take a bath in shit.

Mason scope

EMERGENCY Vendor To-Do: 1) Clear main sewer line clog; test all drains. 2) Camera main line if clearing fails; provide repair estimate.

Tenant texts & media
  • —

  • Per Roto Rooter.. there is mold and water damage therefore I will be getting an entire inspection because my son has asthma and if this mold or this problem has contributed to his health in anyway oh my goodness..... there is going to be such a much bigger issue at hand

  • I provide all the information to you once their inspection and the estimate is completed

  • I also need the names and numbers of all other plumbers who have been coming out since 2021 to deal with this issue for my records to prove that this has never been corrected

  • they're gonna tell me what the real issue is instead of just putting a Band-Aid on it

closedgeneral_maintenancevendor dispatched

3018 Danube Ct, Jacksonville, FL 32246

Score 19
2 media · 2 texts
Mason updated Oct 26, 2026, 9:39 PM

Tenant said

Tenant reports the bathroom ceiling damage was supposed to be repainted/repaired but no one has come. Two photos show dark speckled staining and peeling paint on the textured ceiling around the white bathroom exhaust fan grille and around the nearby rectangular HVAC register on the same ceiling. No active leak reported in this message; the request is to repair and repaint the stained/peeling ceiling area. Context: this ceiling area was affected by the recurring AC condensate drain line leaks (WO 38727-1 and 38727-3 completed by Above and Beyond Heating and Air; 38727-4 cancelled). The bathroom exhaust fan replacement WO 38727-2 was cancelled after the property manager advised the owner would handle the fan repair directly. Tenant first asked the PM via the PMS on Oct 6, 2026 who would come repaint the ceilings and no repaint work order was created. Photos attached to the source message.

Mason scope

Vendor To-Do: 1) Repair peeling bathroom ceiling around fan and register. 2) Seal stained areas and repaint textured ceiling. 3) Verify exact affected surfaces, including reported wall spots.

Tenant texts & media
  • No leaking no dripping. I sent pictures when they sent someone out to replace vents and repaint or repair the spots on the wall surely you know it can't stay like that

  • Someone was supposed to come out and paint this or something but still haven't seen anyone

closedappliancevendor dispatched

4966 Key Lime Drive, Unit 201, Jacksonville, FL 32256

Score 19
2 media · 3 texts
Mason updated Oct 26, 2026, 9:08 PM

Tenant said

Washer machine had stagnant water, rust, and sediment. I did the spin and drain and water drained but left hard white sediment like small rocks and dust. Tried doing a cycle but won’t fill with water. If unable to fix please remove and allow me to bring my own. I have a set ready to move it in this weekend. Please respond as soon as possible so I can make arrangements. Thank you.

Mason scope

Vendor To-Do: 1) Await PM direction before starting repair work. 2) If approved, replace leaking washer water inlet valve. 3) Run test cycles and confirm no leaks.

Tenant texts & media
  • Good morning. It has now been 12 days without an update. Kindly advise.

  • I am available today and tomorrow but there are no time slots for me to press. I need this resolved asap please

  • Here is the photo of the serial label.

closedgeneral_maintenancevendor dispatched

1211 Dena St, Jacksonville, FL 32254

Score 19
1 media · 10 texts
Mason updated Oct 24, 2026, 2:04 PM

Tenant said

Tenant reports the back door still does not open and close properly. No prior work order on file covers the back door. 1211 Dena St, Jacksonville (occupied single-family, one unit). Needs assessment and repair so the back door opens and closes securely.

Mason scope

Vendor To-Do: 1) Repair binding back door for smooth, secure operation. 2) Check frame/jamb for out-of-square or foundation-related movement. 3) Report if structural foundation damage is found.

Tenant texts & media
  • at work right now but i can when im home thank u

  • that's fine what time ?

  • won't open . at all

  • —

  • with home remedies *

closedhvacvendor dispatched

7463 Grant Ave., Jacksonville, FL 32208

Score 19
4 media · 2 texts
Mason updated Oct 23, 2026, 5:53 PM

Tenant said

A/c isn’t working properly, not cooling the house

Mason scope

Vendor To-Do: 1) Remove stuck front cover and replace clogged air filter. 2) Clean dirty coils and internal components. 3) Locate model/serial sticker and check condensate drainage.

Tenant texts & media
  • My apologies for the late replies I've been extremely busy, I tried popping it off but I think part of it is stuck, but when I got a sneak peak of the filter it's really clogged and black, I also couldn't find the serial number in the areas you told me to check

  • I'm assuming the numbers on the bottom of this caution sign?

work in progressplumbingvendor dispatched

5868 Brush Hollow Rd, Jacksonville, FL 32258

Score 19
1 media · 5 texts
Mason updated Oct 23, 2026, 1:00 PM

Tenant said

Per the JEA representative, there is a leak in the irrigation line that is causing a significant increase in water usage and utility bills\. During the inspection, neither the JEA representative nor we were able to shut off the irrigation water at the valve because the necessary components are missing and/or severely rusted\. JEA advised that this issue should be repaired immediately to stop the excessive water loss and to help qualify the account for a possible bill adjustment\. Prompt repairs are also necessary to prevent continued high water usage and additional charges\.

Mason scope

Vendor To-Do: 1) Locate and repair underground irrigation line leak. 2) Replace corroded backflow preventer assembly. 3) Replace missing and rusted irrigation shutoff valve components. Vendor To Estimate: 1) Full scope of underground line repair and backflow assembly replacement.

Tenant texts & media
  • Thank you

  • Hi, I hope you’re doing well. I’m following up on the irrigation leak work order. The contractor who came out confirmed there is a leak in the sprinkler system. But I haven’t received an update on when the repair will be completed. The leak is continuing to increase my water bill

  • Good morning. Has the property management group or owner decided on the next course of action for irrigation leak resolution? Respectfully, Tamara Wilson 318-573-907

  • Has anyone been scheduled to assess this situation

  • No water actively pooling or running on the ground near the backflow preventer. The leak is only apparent through the higher water bills. The JEA representative turned off all water lines/resources to the home to ensure this was the source left.

closedplumbingvendor dispatched

9219 Tamworth Rd, Jacksonville, FL 32208

Score 19
3 media · 5 texts
Mason updated Oct 22, 2026, 9:48 PM

Tenant said

Small leak underneath the sink in the second bathroom, just noticed by the tenant. She says it feels like it's coming from the waterline (supply side) rather than the drain. No other details yet on severity, cabinet damage, or standing water.

Mason scope

Vendor To-Do: 1) Fix leaking shutoff valve and supply line under sink. 2) Check cabinet and wall for water damage.

Tenant texts & media
  • Yes everything looks good

  • The sink drips about every 10 seconds

  • —

  • —

  • I just noticed that there is a small leak underneath the sink in the second bathroom as well. It feels like it's coming from the waterline.

closedplumbingvendor dispatched

270 Mustard Hill Ct, St Augustine, FL 32086

Score 19
8 media · 7 texts
Mason updated Oct 22, 2026, 9:26 PM

Tenant said

Downstairs and upstairs toilets do not refill after flushing. Tenant confirmed both shut-off valves behind the toilets are fully open and the tanks still do not refill; no water rises back up in the bowls; all faucets run with normal water; the master bathroom toilet functions properly. Tank photos show low water level with the fill components visible. Likely per-toilet fill valves need service/replacement; needs on-site plumbing diagnosis.

Mason scope

Vendor To-Do: 1) Repair two toilets that won't refill after flushing. 2) Confirm both tanks refill and flush correctly afterward.

Tenant texts & media
  • Everything is working great 👍 ty!

  • This is absolutely not my problem to handle. I just moved in on 10/16 and haven't even used the toilets yet. My home was not cleaned or repaired prior to my move in date and that is my issue. Please tell me who I can speak with regarding this issue.

  • Nothing is blocking the sensors. The wall button light comes on and the door moves all the way open. It will not close all the way though it gets to about 6 inches from the bottom and then goes back up

  • Yes they were both fully opened👍

  • Liked “One more quick check: behind each of those two toilets is a small shut-off valve near the wall or floor. Make sure each is turned fully counterclockwise (open), then try flushing again.”

closedgarage_doorvendor dispatched

283 Buck Run Way, St Augustine, FL 32092

Score 19
1 media · 8 texts
Mason updated Oct 22, 2026, 6:35 PM

Tenant said

Garage door code was never given to me. My garage remote does not work and I am unable to remove the cover to put a code in.

Mason scope

Vendor To-Do: 1) Fix garage keypad that won't accept valid code. 2) Set working code, test operation, report code.

Tenant texts & media
  • The remote works fine. I just contacted them and cancelled.

  • The keypad isn't working but I told them to not worry about it so I'm unsure as to why they contacted you again

  • No it's okay as long as I have the remote it's good for now :) thank you

  • The garage code was changed to 1922 and it does not work. It worked when the technician was here (he did it in front of me) and now it just blinks red. The garage door remote works though so it's fine.

  • Hello this is Amanda at 283 Buck Run Way.. this is my new phone number

closedhvacvendor dispatched

3445 Rosetree Dr, Jacksonville, FL 32207

Score 19
5 media · 11 texts
Mason updated Oct 22, 2026, 6:04 PM

Tenant said

The Ac is making a noise from out side, and is not cooling, inside of the house!

Mason scope

Vendor To-Do: 1) Repair recurring AC icing and restore cooling. 2) Complete condenser coil cleaning and clear vines. 3) Begin repair only after option is approved.

Tenant texts & media
  • Hello I'm reaching out too see if a technician will come out today ac is not working?

  • Ok

  • Will someone make it out today?

  • Ok thank you!

  • If 4 wasn't the last number let me know

work in progresshvacvendor dispatched

1109 Grant st, Jacksonville, FL 32202

Score 19
3 media · 5 texts
Mason updated Oct 20, 2026, 4:13 PM

Tenant said

HVAC: Central AC (Daikin split-system heat pump) not cooling; outdoor condensate drain pipe dry while unit runs, indicating a likely clogged condensate drain line; water entered the outdoor unit during the 10/9 overnight rain storm; suspected rodent damage to the AC installation/line-set insulation. Tenant completed filter and drain-pipe checks and requested onsite service. HVAC vendor to diagnose and repair cooling, clear the condensate line, assess water/rodent damage at the outdoor unit and line-set insulation, and repair or report what is beyond scope.

Mason scope

Vendor To-Do: 1) Diagnose and repair AC not cooling. 2) Clear clogged condensate drain line. 3) Repair rodent-damaged AC line-set insulation; estimate if extensive.

Tenant texts & media
  • Yes

  • Sorry I don't know wats going on need asst someone needs to come out

  • —

  • I did check all that too pipe wasn't dripping neither the rain storm last nite too many water in unit outside

  • I did all this rat in tha picture the black turds everywhere

closedhvacvendor dispatched

6735 Snow White Drive, Jacksonville, FL 32210

Score 19
1 media · 5 texts
Mason updated Oct 19, 2026, 10:00 PM

Tenant said

My ac just stop getting cold cleaned pipes turned breakers off and on checked filters

Mason scope

Vendor To-Do: 1) Pull and clean the heavily fouled evaporator coil per the approved $485 estimate. 2) Test the central AC, confirm cooling is restored, and report the work performed.

Tenant texts & media
  • I replace the filter 1 a month some times every 6 weeks if I forget and ok it's running great rn but I'll keep you updated as well and I will look at the schedule once I'm situated

  • Good morning AC still broken they have came 3 times each time they are here for 7 mins maybe 10. They say it's fix. It will get cool in certain areas by the time 8pm gets gee it's 80+ degrees all over again.

  • Calling them now

  • I'm not sure I will check I also reset the breaker so ill also see if that helps

  • Hello today the guys left they said everything was good my house still wasn't cool. I decided I would give it a moment it was getting cooler in certain parts of the house. I came home tonight it's still 78 degrees in here ac not cooling.

closedhvacvendor dispatched

4234 Barmer Dr, Jacksonville, FL 32210

Score 19
1 media · 13 texts
Mason updated Oct 19, 2026, 6:46 PM

Tenant said

My A/C unit has shutoff completely on its own the box will not light up and the unit is not working at all… not sure why I looked in panel nothing is tripped

Mason scope

Vendor To-Do: 1) Diagnose and repair central AC that will not start. 2) Verify indoor blower and outdoor condenser run and cool after repair. 3) Read outdoor unit model/serial label if unit needs replacement quote.

Tenant texts & media
  • Yes

  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • If you have a second, a quick Google review for TG Property Management would really help us keep working with great vendors.

  • Yes the system is working properly now. Thanks

  • Ok

closedplumbingvendor dispatched

7463 Grant Ave., Jacksonville, FL 32208

Score 19
2 media · 3 texts
Mason updated Oct 19, 2026, 6:37 PM

Tenant said

Plumbing in bathroom clogged and backed up. Everytime the toilet gets flushed the tub shoots residue back up and the toilet floods from the bottom

Mason scope

EMERGENCY Vendor To-Do: 1) Clear mainline sewer backup behind toilet and tub. 2) Restore normal drainage; test all fixtures. 3) Sanitize bathroom floor sewage contamination. 4) Report cause; estimate if beyond DNE.

Tenant texts & media
  • Yes

  • Yes

  • Can’t send picture of the tub because I’ve already cleaned it out, however, when you flush it everything from the toilet comes up from the tubs drain

closedplumbingvendor dispatched

13303 Solar Drive, Jacksonville, FL 32258

Score 19
7 media · 8 texts
Mason updated Oct 18, 2026, 5:37 PM

Tenant said

Upstairs guest bathroom plumbing issues: tub faucet is dripping, and the toilet (which is rarely used) intermittently makes a refill noise similar to after flushing, suggesting a possible flapper leak. Tenant asking whether to submit maintenance request or replace flapper themselves.

Mason scope

Vendor To-Do: 1) Repair dripping Delta Monitor tub faucet in upstairs guest bath. 2) Replace cartridge/seat as needed to stop slow drip.

Tenant texts & media
  • No it was just the toilet, it's strange because I know you had said originally for the tub faucet add on toilet, the guys came for shower submitted diagnoses but didn't check toilet, the guys today only touched toilet didn't mention shower and seperate plumbing companies each tim

  • I appreciate the clarification and thank you, plumbers just finished up toilet is all good!

  • Will do, it was super quick call and show up which is awesome, just wasn't sure if property management approved plumbing when maybe they meant fridge but I'll take it, thank you!

  • Plumbers are over now fixing the toilet, they called this morning and were able to come by just giving you a heads up incase you hadn't heard anything from them

  • Thank you for the context that makes sense to me and thank you for the help!

work donehvacvendor dispatched

708 Northpoint Circle South, Jacksonville, FL 32218

Score 19
1 media · 2 texts
Mason updated Oct 18, 2026, 4:39 PM

Tenant said

AC unit is running but not cooling the home, blowing room temperature/warm air. Tenant troubleshooting completed on emergency-line call: indoor filter is clean, condensate drain line is dripping normally, outdoor unit is running with fan spinning, and unit is clear of debris. No ice or airflow blockage found. Likely a refrigerant or compressor issue requiring professional HVAC diagnosis. Tenant callback number 904-440-6584.

Mason scope

Vendor To-Do: 1) Restore cooling to Daikin AC unit. 2) Repair refrigerant leak or failed compressor. Vendor To Estimate: 1) Full compressor or system replacement if nonrepairable.

Tenant texts & media
  • Please change nimber of contact to other tenant i will be out of town Juan +1 (904) 677-9863

  • —

closedplumbingvendor dispatched

113 Cedar St, St Augustine, FL 32084

Score 19
2 media · 6 texts
Mason updated Oct 16, 2026, 6:11 PM

Tenant said

Bathroom sink will not drain again, needs to be snaked. Last time plumber said it was going to be a ongoing issue due to age of property. please schedule for Wednesday 10-14-26 or sometime that week. Please contact me before heading out. 734 552 8606 Thank You Dave Zemnickas

Mason scope

Vendor To-Do: 1) Snake the affected bathroom sink drain. 2) Confirm sink drains freely and bathtub drains normally. 3) Schedule with occupant; contact before heading out.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • Glad to hear the sink is draining well again. If you have a spare minute, a quick Google review would really help us keep working with great vendors.

  • Yes, everything is good. I talked to my daughter sounds like she dropped something in the drain. 😵‍💫 Again, thanks for the quick response and follow up.

  • Okay, sounds great. Thanks so much for the quick response. Like I said next Wednesday will be fine my daughter will be gone for the weekend.

  • It would be the main bathroom, next to the front bedroom.

closedappliancevendor dispatched

1495 W 24th St, Jacksonville, FL 32209

Score 19
2 media · 12 texts
Mason updated Oct 16, 2026, 5:27 PM

Tenant said

The oven burner are not getting hot can I have come to see why oven burner are not getting hot out

Mason scope

Vendor To-Do: 1) Repair electric range oven compartment that does not heat. 2) Test and confirm bake and broil elements heat.

Tenant texts & media
  • I had to put my glasses on on and see I thought this was the wrong label at first

  • —

  • Let me if I can located it

  • —

  • I know it's an ge model does the oven also has an serial number

closedappliancevendor dispatched

3421 Copper Cir S, Jacksonville, FL 32207

Score 19
7 media · 9 texts
Mason updated Oct 16, 2026, 4:56 PM

Tenant said

Hello, I need urgent technical assistance for our electric stove. Two of the burners short-circuited, caught fire, and are now completely damaged. Since they are permanently installed, they cannot be removed. Right now, we have no way to cook our food, so we urgently need someone to come and resolve this issue as soon as possible. I look forward to your prompt response. Thank you!

Mason scope

Vendor To-Do: 1) Do not install the replacement range as delivered. 2) Verify it against the approved spec: 30-inch stainless steel glass-top electric range in good condition. 3) Address the sharp exposed metal edge on the front door panel and confirm whether it can be made safe. 4) If the delivered unit cannot meet the approved spec, supply one that does. 5) Report make/model, condition, and expected install date before any installation. 6) Install the compliant unit and remove the disputed one.

Tenant texts & media
  • —

  • —

  • —

  • —

  • I am writing to notify you that the stove just delivered has unacceptable issues and is in much worse condition than the previous one: 1. Cookware incompatibility: It is an induction stove. We do not own any induction cookware to use with this type of cooktop, meaning we would ha

work donepestvendor dispatched

109 2nd Street S unit B, Jacksonville Beach, FL 32250

Score 19
1 media · 3 texts
Mason updated Oct 16, 2026, 12:29 PM

Tenant said

We have termites in one of the rooms, we need an exterminator to come out and access the situation.

Mason scope

Vendor To-Do: 1) Inspect bedroom, confirm termite type and entry point. 2) Treat confirmed activity within DNE; estimate before full-structure work.

Tenant texts & media
  • Sounds good thanks

  • I can try but I'm not sure where they are coming from there's droppings on the windowsill as well

  • It's just the one bedroom

cancelledhvacvendor dispatched

10000 Gate Parkway North #826, Jacksonville, FL 32246

Score 19
3 media · 16 texts
Mason updated Oct 16, 2026, 7:59 AM

Tenant said

Tenant reports the central AC is blowing warm air and not cooling properly; the submitted filter photo shows a heavily soiled HVAC filter. Tenant also reports both toilets are running despite replacing flappers, and the tank photo suggests worn internal components.

Mason scope

Good morning. Our AC unit is not cooling properly. Also, noth toilets are running. We have replaced flippers, but a friend says it needs a kit replacement. That is beyond what I am confident to do. Is this a part of your maintenance or ours? Thank you.

Tenant texts & media
  • Thanks!

  • Flow Solutions is standing by ready , as soon as the get work order.

  • I keep getting emails that say my maintenance request is canceled. Is it because repair company has been contacted, or is it a clerical error?

  • We have not been contacted by Flow Solutions. Thermostat is over 80⁰, with outdoor temperature 79⁰, so there is still a cooling problem. The filter is once again sticking to unit because of moisture.

  • We will be here all week. If you can't get in touch with me (I work here under headphones all day), please contact Nickie at 904-536-2513. She is here as well. She also works on headphones, so make sure to let us know by text and knocking hard

cancelledwalls_paintvendor dispatched

213 12th Avenue South, Unit C, Jacksonville, FL 32250

Score 19
1 media · 4 texts
Mason updated Oct 16, 2026, 7:51 AM

Tenant said

Tenant reports a cosmetic smoke/soot stain on the exterior balcony wall, said to be from a previous tenant's grill. Photo shows discoloration only, with no reported chipping, peeling, or other surface damage.

Mason scope

Tenant reports a separate maintenance/cosmetic issue: wall/exterior area needs paint due to marks/damage from a previous tenant's grill. Tenant says prior landlord had said it would be painted and asks if paint can be dropped off so they can paint it themselves. Photo attached.

Tenant texts & media
  • and i need an update on the paint for my balcony please??

  • it's on the 3rd balcony on the right - just black from the smoke im guessing. i really dont mind doing it if you could drop off a little bit with a brush that would be awesome

  • also the landlord before told me she would get this painted from the last tenets grill - can you drop some off for me and i'll paint it myself ?

  • —

cancelledgeneral_maintenancevendor dispatched

256 Leese Drive, St Johns, FL 32259

Score 19
3 media · 3 texts
Mason updated Oct 16, 2026, 6:48 AM

Tenant said

The soffit by the back window is sagging. Also the living room ceiling fan light is not working. The fan works, tried different bulbs but it flickers on and off, so I think it’s something internal with the wires possibly.

Mason scope

Vendor To-Do: 1) Repair sagging vinyl soffit at back of house. 2) Repair ceiling fan light kit, model E-BDB52BNK5BC4.

Tenant texts & media
  • Ok thank you.

  • No remote. Yes tried breakers and bulbs. Switch works and the lights barely flicker like they're dying but new bulbs are in.

  • —

closedgeneral_maintenancevendor dispatched

6724 Cherbourg Ave S, Jacksonville, FL 32205

Score 19
1 media · 4 texts
Mason updated Oct 14, 2026, 10:21 PM

Tenant said

Carport paneling/soffit panels detached and sagging from heavy rains: several white ceiling panels on the carport are sagging or missing leaving open gaps in the soffit, a large white panel and a piece of brown paneling are detached and leaning against the chain-link fence beside the carport. Re-secure or replace the detached/sagging panels, close the soffit gaps, and check the underlying framing and any water damage to the carport structure. No immediate danger reported; exterior only.

Mason scope

Vendor To-Do: 1) Re-secure or replace detached carport soffit panels. 2) Check framing underneath for water damage.

Tenant texts & media
  • Yeah the carport looks fine

  • I can't see it from there, it's too far away and I don't have a ladder

  • —

  • The ceiling spot is in-between the dining room & kitchen. I have a bucket to collect water when it does drip. The paint looks bubbled but i don't think its the ceiling itself

closedplumbingvendor dispatched

118 Castlegate Lane, St Johns, FL 32259

Score 19
2 media · 4 texts
Mason updated Oct 13, 2026, 3:37 PM

Tenant said

The toilet in the upstairs bathroom sprays water out of the top fill valve every flush.

Mason scope

Vendor To-Do: 1) Repair upstairs toilet fill valve spraying water. 2) Test flush cycle and confirm no leaks.

Tenant texts & media
  •  ​👍​ to “ Quick update on the upstairs toilet at 118 Castlegate (request 39327-1): a plumber is assigned to repair the fill valve that sprays on each flush. We'll send over the visit details once they're confirmed. ” 

  • —

  • No, not a steady leak. No wall or floor damage.

  • Hi! Yes, each flush it sprays. The toilet will still fill and flush as normal. If the lid is off, it'll spray all over the wall.

closedhvacvendor dispatched

1211 Dena St, Jacksonville, FL 32254

Score 19
1 media · 21 texts
Mason updated Oct 13, 2026, 1:24 PM

Tenant said

my ac is not running the filter is changed and it happens every year ab this time i probably need freon i don’t know but its 83 in my house rn and i need someone to come out here asap

Mason scope

Vendor To-Do: 1) Repair central AC system that is completely non-functional. 2) Locate and document unit model and serial number on site.

Tenant texts & media
  • i've lived here 3 years and i'm tellin u no one else will ever move into this shit i been dealing with bs since i moved in n just deal w it bc yall back charge the fuck out of me anytime i need something

  • uneven floors

  • holes in kitchen bc shitty tiles

  • shits fallen

  • deck outside gone

closedplumbingvendor dispatched

109 2nd Street S unit B, Jacksonville Beach, FL 32250

Score 19
4 media · 5 texts
Mason updated Oct 13, 2026, 5:27 AM

Tenant said

Tenant Luke Woithe reports the kitchen faucet is broken: it has a slow leak and no handle (handle is missing/broken off). Leak is slow enough that it can be left as is for now. The tenant has already purchased a replacement faucet and requests a vendor to come out and install the tenant-supplied faucet. Photos of the broken faucet and the new faucet's box/model label are being uploaded via the photo-request text sent after the call so compatibility can be confirmed before the visit. Note: on the call the tenant also asked whether he would have to pay for the installation or whether the property manager covers it since he supplied the faucet; that billing/policy question is for the property management team (the call was live-transferred to PM Allison McGuire, who connected).

Mason scope

Vendor To-Do: 1) Install the tenant-supplied Delta Linden kitchen faucet and stop the leak. 2) Check under-sink connections for leaks and confirm operation.

Tenant texts & media
  • Can u also include in my maintenance request that I was wondering since I already have the replace would the property manager pay for the installation

  • We have a towel underneath the leak as well

  • —

  • Here the old one

  • Here's pictures of the new faucet

closedhvacvendor dispatched

2493 Brook Park Way, Jacksonville, FL 32246

Score 19
4 media · 6 texts
Mason updated Oct 12, 2026, 8:11 PM

Tenant said

AC doesn’t always kick on. Twice in the past two weeks We have vacuumed the drains, cleared access water and been consistently changing the ac filter. Kept up with maintenance.

Mason scope

Vendor To-Do: 1) Diagnose why central AC intermittently fails to start. 2) Repair cause; restore reliable cooling operation. 3) Report cause, photos, and estimate for any major repair.

Tenant texts & media
  • I spoke to them yesterday. Thanks

  • It's not cold out yet.

  • Do we have a time frame ?

  • If they would actually respond to me I would love it. Thanks, let me know about the maintenance

  • Also we were told the foreclosure was getting "handled on the back end" I just been defaulted again because the owners aren't paying their mortgage

closedhvacvendor dispatched

2823 Homestead Rd, Orange Park, FL 32065

Score 19
3 media · 11 texts
Mason updated Oct 12, 2026, 12:50 PM

Tenant said

Ac is leaking bad drain maybe clogged I have no clue how to unclog it

Mason scope

Vendor To-Do: 1) Clear clogged AC condensate drain line. 2) Verify proper drainage after repair. 3) Assess recurring AC issues and recommend fixes.

Tenant texts & media
  • Thank you

  • I'm available today all day

  • ??

  • So they can't come until Thursday

  • Thank you so much keep me posted on their eta

closedgeneral_maintenancevendor dispatched

32 1/2 Sanford St, St Augustine, FL 32084

Score 19
16 media · 12 texts
Mason updated Oct 12, 2026, 11:52 AM

Tenant said

Tenant reports the bathroom floor near the sink is soft, sagging, and feels like it may give way, with damage spreading from the living room under the AC area. Photos show cracked tile, warped trim, and apparent moisture-related floor deterioration consistent with an unsafe walking surface.

Mason scope

My bathroom floor is very soft and about to fall in, as you know I'm disabled I was advised to wait a year and it's now spread and it is now become dangerous. Thank you very much.

Tenant texts & media
  • Can you please let me know what is going on with the floor and the washer?

  • Thank you

  • —

  • It's definitely getting worse and it seems to be spreading.

  • Hi, it's been a few weeks, and I noticed that yesterday all of my maintenance requests were marked as completed, even though none of the maintenance work has actually been done. Do you have any information on when the floors might be repaired? Thank you!

work in progressgeneral_maintenancevendor dispatched

7952 118th Street, Jacksonville, FL 32224

Score 19
3 media · 10 texts
Mason updated Oct 9, 2026, 4:44 PM

Tenant said

The seams at the top of my window in the living room is leaking soaking into the carpet and soaked my couch. I have photos and videos of the leak.

Mason scope

Vendor To-Do: 1) Diagnose and repair water entering the living-room window. 2) Reseal the flashing and trim; provide an estimate if the work will exceed the current $380 DNE. 3) Inspect all windows and report findings with pricing for any additional repairs; do not perform additional repairs without approval.

Tenant texts & media
  • No problem , thanks for the update

  • The technician came today , he caulked the exterior where the water was entering . He did not enter the house or inspect the interior just for clarification. Here is the best photo I could get of the caulking above the window.

  • —

  • —

  • Yes I see dark brown stains around the window frame and around the cracks in the frame . I'll send photos so it can be documented

closedappliancevendor dispatched

11788 Beardgrass Way, Jacksonville, FL 32258

Score 19
1 media · 3 texts
Mason updated Oct 8, 2026, 8:24 PM

Tenant said

Top rack of dishwasher falling off and no longer supported in the front

Mason scope

Vendor To-Do: 1) Repair dishwasher top rack front support bracket. 2) Confirm rack slides and locks securely afterward.

Tenant texts & media
  • No leaking water

  • —

  • Yes it still runs normally. I opened it yesterday and pulled the drawer out and I heard a piece of plastic break off.

closedhvacvendor dispatched

10804 John Randolph Drive, Jacksonville, FL 32257

Score 19
2 media · 6 texts
Mason updated Oct 8, 2026, 7:10 PM

Tenant said

Tenant Christopher Dasko called the emergency line at ~12:17 AM 10/6/2026 reporting the central AC is running but not cooling; indoor temperature reads 86 degrees. Live call analysis classified the call as non-emergency. The call ended while the tenant was going to check the air filter per Mason's phone troubleshooting. Tenant is a new resident; lease started 10/5/2026. Property notes indicate the owner keeps a yearly AC maintenance warranty. Prior AC report at this property (May 2026, WO 37454-1) was canceled under prior occupancy; no active AC work order exists.

Mason scope

Vendor To-Do: 1) Diagnose central AC (CH16NA048-A, 2018) running but not cooling. 2) Clear clogged condensate drain line; confirm steady drainage. 3) Repair failed component; confirm cooling at supply vents.

Tenant texts & media
  • I want the property management office to call me asap and find a new vendor for this repair

  • They don't have openings until Thursday and this is an emergency

  • I called Christian Brothers and their voicemail is full, no one answered and I can't schedule anything online. Is there another vendor to contact?

  • I want the earliest time slot available

  • —

closedplumbervendor dispatched

4182 Lorenzo Court, Unit 4, Jacksonville, FL 32208

Score 19
2 media · 3 texts
Mason updated Oct 6, 2026, 8:07 PM

Tenant said

I have been having a pipe issue in my bathroom. The water takes forever to drain in the sink and the bathtub causing the two to remain dirty all the time. Ive tried buying my own clogging tool to try and remove whatever may be in the way but it hasn't done help.

Mason scope

Vendor To-Do: 1) Clear slow-draining bathroom sink and bathtub. 2) Determine branch-line versus main-line blockage. 3) Report findings and any further repairs needed.

Tenant texts & media
  • —

  • —

  • Ive already tried to unclog both drains myself and yes usually just hair rarely soap and cleaning products when i clean up

closedplumbervendor dispatched

2651 Firethorn Ave, Orange Park, FL 32073

Score 19
2 media · 7 texts
Mason updated Oct 6, 2026, 7:55 PM

Tenant said

THIS WORK ORDER WAS CANCELLED AND NOT ADDRESS. RESUBMITTING ORDER. Our downstairs toliet tank isn't running properly. I know the plug isn't working but there maybe something wrong with the water pump also.

Mason scope

Vendor To-Do: 1) Replace broken downstairs toilet tank flapper. 2) Test and adjust toilet fill valve and supply.

Tenant texts & media
  • Yes all is working fine now. We fixed it.

  • I don't need this appointment anymore

  • —

  • I just reviewed our lease and I'm confused about what part of our lease states that this work order would fall under tenant responsibility

  • Why has this repair been determined tenant responsibility?

closedgarbage_disposal, general_maintenancevendor dispatched

11477 Surfline Ct, Jacksonville, FL 32256

Score 19
2 media · 6 texts
Mason updated Oct 6, 2026, 7:52 PM

Tenant said

Kitchen has two issues requiring service. The kitchen garbage disposal trips the breaker every time it is turned on, which also shuts off power to the dishwasher. The dishwasher works again after the breaker is reset, but the disposal immediately trips it when run. The disposal is also leaking from the unit itself, with approximately 1/4 inch of water contained in the cabinet. Unit noted as an InSinkErator Badger 1, 1/3 HP, corded, and may need replacement. In addition, the kitchen sink water dispenser is loose and lifts off the granite countertop when pulled. This was initially requested when the tenant first moved in but was cancelled before repair. Mounting hardware appears loose or missing; tenant reports no leak and the counter area is dry.

Mason scope

Vendor To-Do: 1) Replace the leaking InSinkErator Badger 1 garbage disposal (1/3 HP, corded) that trips the breaker; proceed with replacement rather than diagnosis only. 2) Re-secure the loose kitchen sink water dispenser to the countertop; tighten or replace mounting hardware as needed. 3) Confirm the new disposal and dispenser have no leaks and test that the disposal and dishwasher circuit operate afterward.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • Glad to hear everything is working. If you have a sec, a quick Google review for TG Property Management would mean a lot and helps us keep working with great vendors.

  • Hi! It looks like it is all good!

  • I don't notice any leaking around it or under the sink

  • —

closedgarage_doorvendor dispatched

6113 Eddystone Trail, Jacksonville, FL 32258

Score 19
3 media · 6 texts
Mason updated Oct 6, 2026, 7:45 PM

Tenant said

Garage door came crashing down and nearly struck the tenant's child; door is fully closed, cannot be lifted, and the opener is unresponsive with confirmed power at the ceiling outlet. Repair the garage door and opener.

Mason scope

Vendor To-Do: 1) Verify the repaired garage door operates safely. 2) Assess the existing opener's intermittent response and provide an available repair option or replacement quote; do not replace the opener without additional approval.

Tenant texts & media
  • When a lamp is plugged into the sockets it works.

  • Power in house is working, already tried breaker, did not do anything. No light on garage opener when button pressed.

  • Door is in fully closed position, I can not lift it, and the remote/wall control is not doing anything either.

  • —

  • —

closedelectricalvendor dispatched

402 Lower 8th Ave South, Unit 1, Jacksonville Beach, FL 32250

Score 19
2 media · 6 texts
Mason updated Oct 6, 2026, 7:42 PM

Tenant said

The pull string from the light in the master closet has come apart. I cannot reattach it

Mason scope

Vendor To-Do: 1) Repair or replace the pull-chain switch on the master closet light fixture. 2) Confirm the light turns on and off reliably.

Tenant texts & media
  • Yes. Job well done.

  • —

  • —

  • Understood

  • Nothing else is affected. I just pulled the string to turn on the light And the whole string came out Taco Heard everything else in the house is fine

closedgeneral_maintenancevendor dispatched

141 W 44th St., Jacksonville, FL 32208

Score 19
2 media · 6 texts
Mason updated Oct 5, 2026, 6:04 PM

Tenant said

Bathroom sink is loose and has pulled away from the wall with a vertical drywall crack from impact; no active leak. Tenant slipped and fell into the sink, causing the wall damage. Scope: (1) resecure loose pedestal bathroom sink to wall, (2) repair drywall crack above sink, (3) provide written opinion on cause and tenant involvement — assess whether the sink was already loose and/or pre-existing wall conditions (walls rebuilt after a whole-house repipe) contributed to the damage. Occupied unit — coordinate access with tenant Quantelle Wallace.

Mason scope

Vendor To-Do: 1) Rese­cure pedestal bathroom sink to wall. 2) Repair drywall crack above sink. 3) Find and fix steady drip under sink. 4) Provide written opinion on cause and tenant involvement.

Tenant texts & media
  • Yes everything seems fine

  • Yes just that area under the sink I sent video I also texted them as well. And it's a steady drip

  • —

  • I will have to tell them about a leak now sink was loose and was not leaking now sink is tight and is leaking

  • —

closedelectricianvendor dispatched

42 Tahiti Shores Court, St Augustine, FL 32095

Score 19
2 media · 10 texts
Mason updated Oct 5, 2026, 3:26 PM

Tenant said

Tenant reports that a light fixture in the main bedroom stopped working yesterday (9/26/2026). Photo shows the ceiling fixture with its diffuser removed, exposing an integrated LED board where several LED diodes appear dark while others are lit. Needs electrical evaluation of the fixture/LED module and wiring, and repair or replacement of the fixture. Tenant asked whether this can be handled during this week's repair visit (an electrician is already dispatched for a separate dead kitchen wall outlet, WO 39291-1). Same unit, different room and issue.

Mason scope

Vendor To-Do: 1) Repair or replace nonworking main bedroom LED ceiling fixture. 2) Restore light operation; verify switch and wiring.

Tenant texts & media
  • Yeah, actually I finally found the GFCI for the kitchen outlets and it was working but they came in for the bedroom light that also stopped working and replaced it. Now all work fine

  • Liked “You're welcome! Update on the bedroom light: the same electrician is now assigned for that repair too, and they'll call or text you directly to set up the visit time - one visit can cover the kitchen outlet and the light. Nothing else is needed from your end.”

  • No, just that light that stopped working

  • One of them never worked. I really don't know what's for, but the one on the left always turned the bedroom light on

  • I've just added these 2 other photos to the request

closedelectricianvendor dispatched

8885 Belle Rive Blvd, Jacksonville, FL 32256

Score 19
2 media · 2 texts
Mason updated Oct 5, 2026, 2:17 PM

Tenant said

Breaker in breaker box wont stay on that controls bathroom. Tried to reset and wont keeps tripping everytime I try to turn it on

Mason scope

Vendor To-Do: 1) Diagnose bathroom circuit breaker that trips immediately. 2) Repair cause — breaker, GFCI, or wiring fault. 3) Confirm circuit holds power after repair.

Tenant texts & media
  • The breaker turned on then popped again and continues to pop. The reset button did nothing.

  • Its tripping immediately

closedelectricianvendor dispatched

42 Tahiti Shores Court, St Augustine, FL 32095

Score 19
4 media · 8 texts
Mason updated Oct 5, 2026, 2:16 PM

Tenant said

Power outlets in one of the kitchen walls is not working

Mason scope

Vendor To-Do: 1) Confirm whether the outlet wiring, receptacle, and circuit connections were checked during the Sep 30 visit and report any findings.

Tenant texts & media
  • Hi, I had something coming up today and will need to reschedule the repair, so sorry

  • Yes, I did but it did not work

  • Yeah, I did test the filter in another power outlet and it works just fine. I think it's just that one

  • —

  • I tried plugging the water filter in another power outlet and it's working. It seems like it's just this outlet that has issues

work in progressgeneral_maintenancevendor dispatched

346 Quail Vista Dr, Ponte Vedra, FL 32081

Score 19
2 media · 7 texts
Mason updated Oct 3, 2026, 9:38 PM

Tenant said

When I was taking pictures of the grass I noticed on the north side of the house a board is falling off. Not sure what/if you want to do anything about it but just thought I would let you know and pass on.

Mason scope

Vendor To-Do: 1) Re-secure or replace detached north-side lap siding board. 2) Check flashing and house wrap behind board for damage.

Tenant texts & media
  • Ok

  • It doesn't matter to me as they won't need to come inside but do I still need to pick a time? The board isn't bothering me but just wanted to let you know.

  • Just got back for my kids games. Sorry it was a little later than expected

  • —

  • —

work in progressgarage_doorvendor dispatched

9583 Stratham Court, Jacksonville, FL 32244

Score 19
2 media · 7 texts
Mason updated Oct 2, 2026, 9:01 PM

Tenant said

Garage door opener failure has returned at 9583 Stratham Court. Remote and inside wall button intermittent again; new symptom: the wall button now must be held down the entire time for the door to close, which was not previously required. A single press on either control does not close the door. Tenant sent two videos demonstrating both controls, but the files arrived heavily compressed and could not be reviewed. History: springs replaced by Nordin Door Service Apr 2, 2026; Sep 29-30 the opener was intermittent (box clicking and flashing, door stalling or reversing, mostly on remotes); tenant pressed the reset button on the opener box Sep 30 and it resolved, so that work order was cancelled as a no-cost tenant self-resolution. Recurred Oct 1, 2026 with the hold-to-close behavior, suggesting a possible safety sensor or logic board issue rather than remote batteries.

Mason scope

Vendor To-Do: 1) Fix opener that won't close on single press. 2) Check, realign, and repair safety sensors as needed.

Tenant texts & media
  • it's hard to tell but if ur facing the house from the driveway the right one looks green and the left one looks more yellow orange

  • Alright sounds good thank you:)

  • Okay i just did the videos through the link, and yes i did check the sensors yesterday there's nothing blocking them. i am at work but i can let you know when im home what the colors are showing on the sensors

  • Then this video is showing the button inside the garage , the first time was me just pressing it and letting go, the second time i had to hold it down the whole time for it to close. That's not soemthing we have always had to do. Hopefully this helps. Thank you!

  • —

work in progresshandymanvendor dispatched

121 13TH Ave S UNIT B, Jacksonville Beach, FL 32250

Score 19
1 media · 6 texts
Mason updated Oct 2, 2026, 8:51 PM

Tenant said

My exterior stairs have severe wood rot on both stringers, particularly at the base. The structure is falling apart and unsafe.

Mason scope

EMERGENCY Vendor To-Do: 1) Stabilize and repair rotted exterior entry stairs. 2) If full rebuild exceeds limit, provide estimate.

Tenant texts & media
  • I uploaded a couple more, it is like this, albeit not as bad, up the entire staircase

  • Figured a video would work better, looks like the whole structure is affected

  • You can dispatch him through Mason. I did it on appfolio oops

  • Farez has been assigned

  • Please notify my the other person my lease (my roommate) Chance when it comes to the repair crew as well as I'll be out of town this weekend

work in progresscleaningvendor dispatched

23 Lake Sinclair St, St Augustine, FL 32084

Score 19
1 media · 4 texts
Mason updated Oct 2, 2026, 8:23 PM

Tenant said

Post move-in cleaning at 23 Lake Sinclair St, St Augustine. Tenant (Eric Acken) moved in Oct 1 and the home was not cleaned beforehand. Tenant-reported items: moldy HVAC air filter (replace), stained carpets (clean), refrigerator water/ice filters need replacing, leftover trash and debris in garage, phone and photograph left on top of refrigerator, plant left on lanai, mold and weeds on driveway, and general cleaning throughout including appliances. Tenant photos: https://drive.google.com/drive/folders/1SF-8hj-04FkRroC3kBosXVgcr4Ovn7Xv?usp=sharing. PM requests earliest possible visit, ideally today; vendor to contact tenant to schedule.

Mason scope

Vendor To-Do: 1) Contact tenant to schedule the earliest possible visit. 2) Deep clean the home throughout, including appliances. 3) Clean the stained carpets. 4) Replace the HVAC air filter and refrigerator water/ice filters. 5) Clear garage trash and debris. 6) Set aside phone, photo, and plant for the office. 7) Treat or pressure-wash driveway organic growth and weeds.

Tenant texts & media
  • Understood, please keep me updated on when someone will be out today or tomorrow.

  • okay thanks for keeping me updated

  • great!

  • thank you. today would be the best day as my boyfriend eric is close by all day today.

work in progressappliance_repairvendor dispatched

1756 Lane Ave - Unit 1, Jacksonville, FL 32210

Score 19
2 media · 3 texts
Mason updated Oct 1, 2026, 9:01 PM

Tenant said

The dishwasher is unable to be used and the handle is broken

Mason scope

Vendor To-Do: 1) Replace broken dishwasher door handle assembly. 2) Verify door opens, closes, and latches properly. 3) Report cost before proceeding if repair exceeds authorization.

Tenant texts & media
  • The dishwasher cuts on no problem, the outlets around the dishwasher work just fine. You just cannot open it because the handle is broken, the handle was broken before I moved in on Sept 25

  • Yes it is

  • I never could use it since I moved in

work in progresshvacvendor dispatched

653 Mackenzie Circle, St Augustine, FL 32092

Score 19
2 media · 11 texts
Mason updated Oct 1, 2026, 6:59 PM

Tenant said

Upstairs air conditioning unit turned off and house will not cool down upstairs.

Mason scope

Vendor To-Do: 1) Diagnose upstairs AC system that stopped completely. 2) Verify thermostat power, batteries, and correct AC breaker. 3) Repair fault and confirm cooling restored. 4) Report findings with photos before major repairs.

Tenant texts & media
  • Monday

  • Sooner then momday

  • Hello is there anyway we can get you guys to come this week

  • What is everyone availability next week

  • Any time this week earlier in the day

closedappliance_repairvendor dispatched

7005 Greenfern Lane, Jacksonville, FL 32277

Score 19
3 media · 9 texts
Mason updated Oct 1, 2026, 6:30 PM

Tenant said

The oven went out on us while baking. My wife said she heard a noise and now it no longer works. We can see that the heating thing broke and separated.

Mason scope

Vendor To-Do: 1) Replace broken lower bake element; verify oven heats. 2) If other faults are found, provide an estimate first.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • Glad to hear the oven is working again. If you have a sec, a quick Google review of TG Property Management would mean a lot and helps us keep working with great vendors.

  • Yes my wife said its working now. Thank you all again.

  • Okay 👍

  • —

closedplumbervendor dispatched

13303 Solar Drive, Jacksonville, FL 32258

Score 19
6 media · 5 texts
Mason updated Sep 30, 2026, 2:48 PM

Tenant said

Tenant reports the shower in the upstairs guest bathroom still has not been fixed and notes all their requests show as closed. Follow-up to completed WO #38525-1: the vendor's 8/11/2026 inspection found the old Delta Monitor tub/shower valve difficult to close fully and leaking, recommending full valve replacement, which was never approved or performed. Only the toilet fill valve was replaced (8/28/2026, $195). Two replacement estimates remain pending with no recorded owner decision: Florida Empire Plumbing $775 total ($650 valve replacement plus the $125 inspection already incurred; proposes switching to Moen) and Flow Solutions $485 (keeps Delta, includes drywall close-up, sanding/painting excluded). Tenant is asking for the guest bathroom shower repair to be completed.

Mason scope

Vendor To-Do: 1) Replace leaking guest bathroom tub/shower valve. 2) Test for leaks and confirm full shutoff. 3) Report any additional wall or trim scope before proceeding.

Tenant texts & media
  • Hey Mason! Shower repair is complete! They had to go through closet in master bathroom and cut out part of wall to complete replacement so just wanted to call it out that the gray isn't from us haha

  • Thank you! They just called and said they'll be coming by sometime tomorrow, thank you so much for all the help!

  • Here you go sorry for the delay

  • A tech came by once to look at it and said it was a valve that needed to be replaced but that it'd have to be scheduled again, I'll get the pictures shortly. The leak is only when the shower is ran and the tech before explained it to me, the part is old so it fills with water whe

  • Hey Mason! Thank you again for all the help with the fridge, we just got notifications all our requests have been closed, however the shower in the guest bathroom still hasn't been fixed

closedgeneral_maintenancevendor dispatched

6597 Longleaf Branch Drive, Jacksonville, FL 32222

Score 19
4 media · 4 texts
Mason updated Sep 30, 2026, 2:44 PM

Tenant said

Refrigerator sealed ripped not keep refrigerator cool. Kitchen Cabinet off the hook missing screws .

Mason scope

Vendor To-Do: 1) Replace refrigerator door gasket (model FFSS2625TS2). 2) Re-secure kitchen cabinet door to upper hinges.

Tenant texts & media
  • Everything’s resolved and working properly. Thanks.

  • Hi, the refrigerator still hasn’t been fixed. The last update I received was on Thursday last week, when I learned that the part was delayed.

  • —

  • The refrigerator is still functioning, and the freezer compartment is also operational. I’ve verified the temperature settings, and they haven’t been altered. Everything seems to be set correctly.

closedpest_controlvendor dispatched

209 7th Street S, Unit 2, Jacksonville Beach, FL 32250

Score 19
6 media · 14 texts
Mason updated Sep 29, 2026, 7:06 PM

Tenant said

Please come spray for bugs. I keep my apartment clean and have laid traps and sprayed myself but they keep coming back. There are cockroaches and even fleas from the stray cats that other residents are keeping around by feeding them

Mason scope

Vendor To-Do: 1) Treat cockroaches and fleas in kitchen. 2) Apply preventative treatment for recurrence.

Tenant texts & media
  • Yes he came yesterday afternoon. I saw some dead roaches this morning but none alive I will let you know if it doesn't work

  • Thank you! I really appreciate this. I just filled out the link

  • Ok if you can find out if they are going to schedule something that would be great. They are just living behind the cabinets in the wall and I can't get behind all that

  • I want to live here again next year. I love the location the neighborhood pretty much everything about it but I can't live in place infested by roaches

  • —

closedelectricianvendor dispatched

10200 Belle Rive Blvd #261, Jacksonville, FL 32256

Score 19
1 media · 12 texts
Mason updated Sep 29, 2026, 6:34 PM

Tenant said

Breaker in panel box for #15 keeps tripping. Has done so several times in today.

Mason scope

Vendor To-Do: 1) Diagnose panel fault; repair breakers 14 and 15. 2) Restore power to bathroom, bedroom, and dining room. 3) Confirm panel safe and breakers hold.

Tenant texts & media
  • Need someone out here today

  • Check and see what's going on man

  • Okay 👍

  • Breaker 14

  • I tried it jump back off

work donegarbage_disposalvendor dispatched

283 Buck Run Way, St Augustine, FL 32092

Score 19
2 media · 10 texts
Mason updated Sep 29, 2026, 2:28 AM

Tenant said

Kitchen garbage disposal does not spin. Tenant reports the disposal makes a noise (hum) when switched on but the blade/impeller does not spin; pressing the reset button underneath did not resolve it. Classic symptom pattern for a jammed impeller or failed motor run component. Diagnostic and repair needed; disposal is a non-appliance-category fixture so no appliance label extraction applies. Reported 2026-09-24 11:23 AM EDT by the tenant at 283 Buck Run Way.

Mason scope

Vendor To-Do: 1) Repair or replace disposal that hums but won't spin. 2) Confirm disposal resets and spins after repair.

Tenant texts & media
  • No it's great!

  • They will be completed in that window correct? Just making sure because I have work at 2

  • Monday 12-2 for that one as well

  • The Allen wrench did not work

  • I need to find an Allen wrench I'll get back to you

work doneplumbervendor dispatched

283 Buck Run Way, St Augustine, FL 32092

Score 19
1 media · 6 texts
Mason updated Sep 28, 2026, 10:07 PM

Tenant said

Master bedroom/bathroom sink faucet is dripping. Tenant photo shows the chrome faucet with two clear plastic handles, yellowish mineral buildup at the handle bases and around the aerator, standing water and dark staining around the drain. Repair needed. Reported from the shared tenant line at 283 Buck Run Way; master sink, distinct from the second bathroom toilet issue on WO 39248-1.

Mason scope

Vendor To-Do: 1) Repair dripping master bathroom sink faucet; replace if unrepairable. 2) Reopen under-sink shutoff valve and test for leaks.

Tenant texts & media
  • Yes it's working beautifully now! That's it.. just waiting on the fence to get scheduled!

  • Monday 12-2 for the sink works for me!

  • Yes 😊

  • It's a drip

  • —

work doneplumbervendor dispatched

9583 Stratham Court, Jacksonville, FL 32244

Score 19
1 media · 3 texts
Mason updated Sep 28, 2026, 10:05 PM

Tenant said

In the garage there's a pool of water underneath the two cylinders, Ac unit and not sure what the other is. It isn't affecting the AC inside at all, but it is getting kind of bad like it is a lot of water, by the garage door into the house it is getting to the wood, and I don't think that's good.

Mason scope

EMERGENCY Vendor To-Do: 1) Find leak source under water heater and air handler. 2) Repair leak; if beyond limit, make safe and estimate.

Tenant texts & media
  • yes, it dried up really well and really fast we were shocked. So thank you!

  • Yes as soon as we get home we will take the pictures and shut the valve. when shutting the valve does that mean we won't have water?

  • Yes both units have water under them, and it's impossible to tell where it's coming from it has to be coming out so slow. And yes hot water is good and ac is working perfect, neither me or my fiancée are home right now we are both at work. We can turn the valve when one of us get

closedgeneral_maintenancevendor dispatched

213 12th Avenue South, Unit C, Jacksonville, FL 32250

Score 19
4 media · 14 texts
Mason updated Sep 28, 2026, 1:31 PM

Tenant said

Closet door broke again , same one as last time. i need the tracks fixed there old and all bent. I also need my door bell replaced, i’ve never had one and it’s been broken off from old tenent. All my neighbors have new ones besides me

Mason scope

Vendor To-Do (current dispatch): 1) Resecure smoke detector to ceiling box and test. 2) Replace exterior doorbell button and test. On hold, do not perform without further authorization: closet door track replacement/remount (tenant responsible — will be back-charged if a vendor completes this) and bathroom ceiling scrape/sand/prime/repaint estimate.

Tenant texts & media
  • I need the fee removed i'm not paying it

  • I just did nobody answered

  • you guys remove the maintenance request for the closet door and he fix it on his own. Please remove the $85 fee or I'll take you to collections on it. I have your text approved that you guys were not doing the work.

  • it's not that hard

  • The closet doors are legit 20 years old and the tracks are all bent from previous owners. It legit fell off. I don't know how to fix a closet door. I need you guys to do it under your expense the dude that came by to fix it. The last time was in and out in five minutes. I don't s

closedpestvendor dispatched

7979 Volvo St, Jacksonville, FL 32244

Score 19
1 media · 5 texts
Mason updated Sep 28, 2026, 1:12 PM

Tenant said

Mice are in the home and drain flies in the primary bedroom shower

Mason scope

Vendor To-Do: 1) Treat mice — trap, bait, seal entry points. 2) Treat drain flies in both bathroom drains.

Tenant texts & media
  • It's definitely drainage issues in both bathrooms the main bath never drained properly even after the tech left so we don't use it and the other bathroom (primary that's where the flies are and prior it backed up and water flowed to the other bathroom thru the walls and the tech

  • The mice seems to go in the drawers in the kitchen and the pantry area and the bathrooms and sometimes the bed rooms

  • —

  • Yes I have seen the mice and droppings I purchased some traps and caught 1 so far and thru it away they run so fast l!!! one was in the kitchen near a hole behind the fridge yesterday but mice can slip thru anything once their head gets thru their rib cage is collapsible. It's h

  • Yes the drain flies never left I believe there is water under floor it's cracked and water is underneath this has been known since moving in.

closedgeneral_maintenancevendor dispatched

7665 Merchants Way, Jacksonville, FL 32222

Score 19
2 media · 10 texts
Mason updated Sep 25, 2026, 3:14 PM

Tenant said

The light on the front porch doesn’t work probably needs a bulb we just moved in and it never worked

Mason scope

Vendor To-Do: 1) Repair or replace non-working porch light fixture. 2) Verify fixture wiring and confirm light works.

Tenant texts & media
  • Yes

  • Ok when my husband comes home I will have him check that breaker

  • So the garage light comes on but not the porch light

  • There are 2 switches on that panel that does not turn a light on the last one turns the hallway light on

  • It's just the porch light and the garage light I'm not sure where the garage light is but it has a bulb

closedappliancevendor dispatched

11804 Beardgrass Way, Jacksonville, FL 32258

Score 19
1 media · 11 texts
Mason updated Sep 24, 2026, 5:24 PM

Tenant said

Tengo problema con la nevera (refrigerador).Hace 1 dia que no esta enfriando en ningún lugar

Mason scope

Vendor To-Do: 1) Repair Frigidaire side-by-side refrigerator that is not cooling. 2) Verify freezer and fresh-food compartments cool properly after repair.

Tenant texts & media
  • Claro si hace algun problema yo lo reporto

  • Eso de cambiar las cosas lo dijo el técnico

  • No la verdad esta trabajando hasta ahora .no es necesario cambiar nada

  • Y también la placa de control y nadie a llamado para eso

  • Y dejo dicho que hiba a reportar cambiar el termostato

closedflooringvendor dispatched

157 Cloisterbane Drive, St Johns, FL 32259

Score 19
4 media · 3 texts
Mason updated Sep 24, 2026, 5:06 PM

Tenant said

Carpet at threshold of office and bedroom door is not even with the tiles, exposing small amount of metal spikes. Please advise how to fix; happy to attempt self-help if you have any ideas.

Mason scope

Vendor To-Do: 1) Re-stretch and secure carpet edge over tack strip. 2) Install transition strip at carpet-to-tile threshold.

Tenant texts & media
  • Can you please send someone to fix it asap?

  • Where the carpet it was there when we moved in. There was a slight gap, but then we noticed that there were spike sticking out, and our kids socks started getting caught on the little metal spike.

  • —

closedappliancevendor dispatched

11034 Englenook Drive, Jacksonville, FL 32246

Score 19
3 media · 12 texts
Mason updated Sep 23, 2026, 1:22 PM

Tenant said

Tenant reports the microwave at 11034 Englenook Drive is not working. Power and the fan run, but the microwave does not heat food when heating is attempted. Symptoms suggest a possible failed magnetron, high-voltage diode/capacitor, or door switch, but no diagnosis has been made. Unit is occupied; 4BR/2BA single-family home, lease start 7/13/2026.

Mason scope

Vendor To-Do: 1) Remove and replace non-heating over-the-range microwave. 2) Confirm new unit heats and mounts correctly.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • If you've got a sec, a quick Google review of TG Property Management would really help us keep working with great vendors.

  • Yup!

  • Sounds good

  • Set up the visit times just now

closedplumbingvendor dispatched

10907 Merrywood- NO ADMIN FEE, Jacksonville,, FL 32256

Score 19
1 media · 4 texts
Mason updated Sep 22, 2026, 11:26 PM

Tenant said

Tenant reports the water temperature is off on both sides at 10907 Merrywood — hot water does not get hot and cold water does not get cold, as if the water heater thermostat was turned down. Tenant replied to TGPM's check-in on the prior water heater/plumbing work order, which was closed with no billable repair on record.

Mason scope

Vendor To-Do: 1) Remove water heater access panel mis-installed stuck. 2) Diagnose and restore correct water temperature. 3) Photograph rating label and report fault cause.

Tenant texts & media
  • Yes!! It's great

  • I can show you to stuck door

  • Flipped the breaker last night but unfortunately the people who installed the heater screwed in the door to the heater incorrectly and we can't get it open

  • Uh... it's like they turned the water heater down. The water doesn't really get cold and the hot doesn't really get hot

closedappliancevendor dispatched

8550 Touchton Rd #1021, Jacksonville, FL 32216

Score 19
1 media · 7 texts
Mason updated Sep 22, 2026, 8:17 PM

Tenant said

Oven handle is broken because the screws aren’t holding it, I’ve tried other screws and finding the exact but they came with the appliance, it’s impossible to use it without burning ourselves

Mason scope

Vendor To-Do: 1) Repair or replace oven door handle securely. 2) Supply correct mounting hardware for this range. 3) Confirm handle is solid before leaving.

Tenant texts & media
  • It's good thank you

  • Okay I'll give a call when I can

  • Today does work

  • I haven't gotten any calls, he may be trying to call the other tenants. Can you please let him know to call my number - 9045665942

  • I've send the oven model and serial and the microwave model and serial, I'll send the pictures of each once I'm home

closedhvacvendor dispatched

5940 Naughton Lane, Jacksonville, FL 32244

Score 19
3 media · 5 texts
Mason updated Sep 22, 2026, 8:04 PM

Tenant said

The A.C again and i have made sure its not clogged, filter changed and turn the fan on for the past 2 days and its still not working

Mason scope

Vendor To-Do: 1) Diagnose stationary condenser fan and thumping compressor. 2) Complete onsite refrigerant check and full system diagnosis. 3) Repair within DNE; provide estimate if beyond.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • Glad to hear the AC is cooling again. If you have a minute, a quick Google review of TG PM would mean a lot and helps us keep taking care of residents.

  • Good Morning! Everything is working just fine!

  • —

  • I've checked the breaker too

closedhvacvendor dispatched

7022 Miss Muffet Ln N, Jacksonville, FL 32210

Score 19
3 media · 9 texts
Mason updated Sep 22, 2026, 7:39 PM

Tenant said

Mason recall triggered by AppFolio work order #39219-1 Recall reason: The central AC (Goodman GSZ140241LA) at 7022 Miss Muffet Ln N was serviced and completed under WO 38358-2 (a recall of WO 38358-1) around Aug 18-21, 2026 (~26-29 days ago) for the same failure: not cooling, indoor temp 80F vs 73F setpoint, blowing warm air, running constantly. The tenant now reports the same AC unit is still not cooling with identical symptoms (thermostat photo confirms 80F indoor, Cool On active, set to 73). This is a recurrence of the same failure on the same physical equipment within the standard 30-day recall window. No HVAC installation/replacement WO found within the past year, so the 1-year HVAC exception does not apply; the standard 30-day rule applies. The tenant also mentions a separate water leak causing high water usage, but the work order's primary item is air_conditioning. Previous work order: #38358-2

Mason scope

Vendor To-Do: 1) Correct recalled AC repair at no cost. 2) Find true root cause beyond capacitor replacement. 3) Install return air filter.

Tenant texts & media
  • Okay Yeah they said the same

  • Loved “The pipe in your photo is the AC condensate drain line. Dripping from it is normal while the AC runs, especially since yours has been running a lot, so the AC tech was right about that.”

  • Water constantly leaks from here

  • —

  • I'm about to try to send the pic of the outside pipe that constantly leaks

closedplumbingvendor dispatched

928 Silver Spring Court, St Augustine, FL 32092

Score 19
2 media · 4 texts
Mason updated Sep 22, 2026, 7:33 PM

Tenant said

Severe fast-flowing water leak outside near the house foundation, with a large pool of water forming and water flowing fast. Tenant does not know the location of the main water shutoff valve. Water is currently staying outside and not entering the house. Reported via emergency line.

Mason scope

EMERGENCY Vendor To-Do: 1) Repair leaking exterior supply/backflow valve assembly. 2) Verify no further leak and restore water supply. 3) Report what the assembly controls and any further work needed.

Tenant texts & media
  • Was finally able to turn one. It stopped the water. What is this pipe assembly for?

  • Leaking at gallons per minute

  • Can not find the shutoff

  • —

closedappliancevendor dispatched

24 Goodhope Court, St Augustine, FL 32092

Score 19
6 media · 12 texts
Mason updated Sep 22, 2026, 7:20 PM

Tenant said

My microwave keeps saying it lost power and resets the time. And I have to close the error message to use the microwave.

Mason scope

Vendor To-Do: 1) Repair Whirlpool built-in microwave that repeatedly loses power.

Tenant texts & media
  • Liked “Hi Cerissa, update on the microwave at 24 Goodhope Court - please go ahead and cancel the 12:30 appointment. The repair won't be moving forward today. We'll be in touch with next steps soon.”

  • I found these under the kitchen sink

  • I'm not seeing anything for the microwave/oven

  • —

  • Thanks

closedhvacvendor dispatched

2107 Patou Dr W, Jacksonville, FL 32210

Score 19
5 media · 6 texts
Mason updated Sep 22, 2026, 7:17 PM

Tenant said

The ac is messing up again at 2107 patou dr w water is coming up from under the tile in the room from across the hallway bathroom and the hallway can someone please come out

Mason scope

Vendor To-Do: 1) Clear condensate drain and pump; stop recurring leak. 2) Diagnose and repair loud grinding/rattling noise when running. 3) Verify system cooling with no leaks after repair.

Tenant texts & media
  • We just received a bill for the AC unit. We were told ,

  • Okay, I tried to select a time and date for someone to come out but it won't let me . Anytime after 4:00 any day is good for us

  • Plus it is leaking on the power cord to the wall .

  • I turned it off this morning to stop the water from running. The noise sounds like all of that. Only when it's on.

  • Yes , just started leaking last night. It's making a very loud noise.

closedappliancevendor dispatched

7630 Las Palmas Way # 157, Jacksonville, FL 32256

Score 19
2 media · 8 texts
Mason updated Sep 22, 2026, 2:34 PM

Tenant said

Refrigerator/freezer is not holding proper temps. It honestly never has but seems to be getting worse. I’ve never seen it this warm. This is not safe for our food.

Mason scope

Vendor To-Do: 1) Repair GE refrigerator not holding proper temperature. 2) Provide separate quote for icemaker and water dispenser.

Tenant texts & media
  • The water line and ice maker are working. The light is also working. I'll keep a watch out for the temperature

  • Liked “The 9/12 visit was a diagnosis, so no repair was done. A follow-up is still needed to replace the parts he identified.”

  • Yes, he said : -the thermostat could be malfunctioning. -The vents could be clogged up. It was difficult for him to get the fridge pulled away from the wall because it’s very tightly squeezed in that spot. He managed to pull it away, he climbed back behind the fridge and clear

  • They came on Saturday morning. Said there was a list of things going on that that they would send in a full report. I'm Not sure he actually repaired anything. My mom was here with him. I can ask her later this morning

  • These are the temps this morning. Do we have a status update on this issue?

closedappliancevendor dispatched

8539 Gate Pkwy W, 9331, Jacksonville, FL 32216

Score 19
1 media · 12 texts
Mason updated Sep 22, 2026, 2:31 PM

Tenant said

My very outdated refrigerator door no longer stays closed and has caused me to have to throw out hundreds of dollars of food. It’s an old model that doesn’t even have an ice maker. It would be greatly appreciated if a new updated refrigerator was provided.

Mason scope

Vendor To-Do: 1) Repair or replace refrigerator that is not cooling. 2) Replace door gaskets on both compartments.

Tenant texts & media
  • It is working now thank you

  • Thank you so much!

  • Ok great thank you. Do you know when the new one will arrive?

  • Same I believe. But this has been over two weeks and I've had to throw out a lot of food.

  • I already had a guy come over and say it can't be fixed and needs a new one.

closedelectricalvendor dispatched

32 1/2 Sanford St, St Augustine, FL 32084

Score 19
2 media · 6 texts
Mason updated Sep 22, 2026, 1:53 PM

Tenant said

The ceiling light in the kitchen doesn't work.

Mason scope

Vendor To-Do: 1) Repair kitchen ceiling light that won't turn on. 2) Check switch-to-fixture wiring and connections.

Tenant texts & media
  • The light is working perfectly! The only things left are the windows, the floor, the mold and the dryer is not working properly.

  • I did talk to him, he said he hadn't received approval yet, once he was approved he would let me know.

  • No one came to look at the light.

  • Sure

  • —

closedappliancevendor dispatched

1231 American Eagle Ln, Jacksonville, FL 32225

Score 19
5 media · 8 texts
Mason updated Sep 22, 2026, 1:39 PM

Tenant said

Stove: The stove needs to be replaced urgently. The current stove does not even fit properly into the opening.

Mason scope

Vendor To-Do: 1) Measure countertop cutout; quote fitting electric range. Vendor To Estimate: 1) Supply, deliver, install, and haul away new range.

Tenant texts & media
  • Hello! Yes, he got everything done—it's all in place. He also fixed the bathroom door, which wouldn't close; everything is fine now.

  • electric

  • Good morning! Before we filled out the application, we specifically asked about the stove, and we were told that it would be replaced. The current one looks terrible, doesn’t match the other appliances, and it also looks like it doesn’t properly fit the space. It sticks out and

  • —

  • When we were moving in, they said they would replace the stove.

closedappliancevendor dispatched

942 Wynfield Circle, St Augustine, FL 32092

Score 19
2 media · 12 texts
Mason updated Sep 22, 2026, 6:55 AM

Tenant said

Tenant reports the electric oven heats but shuts off briefly about every minute during cooking, with no error codes, smoke, or sparking reported. Photos provided did not show the model or serial sticker.

Mason scope

Oven is shutting off during cooking

Tenant texts & media
  • There is nothing in there

  • I'm sorry I don't see anything with a serial number.

  • It's electric

  • I don't even know if the turkey will cook or how long it will take like this.

  • It's honestly every minute or so for a few seconds at a time.

closedhvacvendor dispatched

6633 Osceola, Jacksonville, FL 32219

Score 19
1 media · 7 texts
Mason updated Sep 21, 2026, 4:06 PM

Tenant said

Tenant reports a strong marijuana-like odor concentrating in the rear bedroom and hallway despite the window being closed. Requests inspection of the attic, vents/HVAC, wall penetrations, and plumbing/septic ventilation to locate an odor source.

Mason scope

Vendor To-Do: 1) Investigate smoke odor source: attic, HVAC, ducts, vents. 2) Repair any duct, vent, or HVAC defect found. 3) Report cause with photos; quote repairs beyond DNE.

Tenant texts & media
  • Thank you guys for scheduling an air technician to come out tomorrow morning. I really appreciate it, I hope they're able to resolve it so I can breathe

  • I'm selecting the available times, but I really need someone to actually come out and inspect the issue. It seems like I'm responding to the scheduling request in a timely manner, but I need this issue to be addressed as soon as possible because the odor is very strong and concer

  • This is causing me a lot of stress, and I need this issue escalated, please. I know the septic tank wasn't resolved but this is more urgent to me now. I have had previous negative experiences with smoke odors in an apartment, which was one of the reasons I chose to move into a ho

  • —

  • One other thing I noticed around the same time is a very faint bass-like sound/noise in the same general area. I don't hear any actual music outside, so I'm not sure what is causing it, but I wanted to mention it in case it is related to the ventilation, HVAC, or another issue wi

closedplumbingvendor dispatched

514 2nd St S, Jacksonville Beach, FL 32250

Score 19
4 media · 4 texts
Mason updated Sep 17, 2026, 8:12 PM

Tenant said

I would like to request that all exterior water spigots be inspected. I originally raised an issue with the outside spigots on the first day we moved into the property, but I have since identified what appears to be the specific problem. Each spigot has a hose-bibb vacuum breaker/backflow preventer installed. When a garden hose is connected and the water is turned on, water sprays heavily from the vent holes on the side of the vacuum breaker rather than sealing properly. This may indicate that the internal diaphragm, O-ring, disc, or check valve is worn or no longer seating correctly. I considered replacing them myself, but they appear to be secured with break-away/tamper-resistant set screws with the heads removed. I did not want to risk damaging the spigots or plumbing by attempting removal. Could you please have all exterior spigots inspected and the vacuum breakers repaired or replaced as necessary?

Mason scope

Vendor To-Do: 1) Replace faulty vacuum breakers on all exterior spigots. 2) Replace hose bibb if breaker cannot be removed. 3) Test all exterior spigots leak-free after repair.

Tenant texts & media
  •  ​❤️​ to “ Update on those exterior spigots at 514 2nd St S: we've dispatched a plumber to replace the vacuum breakers so you can get back to using them - patio cleaning included. They'll reach out to set a time, and you can also pick times that work for you here: Until the repa

  • Just want to be able to clean the patio

  • Tha k you

  • —

closedplumbingvendor dispatched

207 7th Street S, Unit 3, Jacksonville Beach, FL 32250

Score 19
2 media · 5 texts
Mason updated Sep 17, 2026, 7:50 PM

Tenant said

The flushing mechanism inside the toilet tank is broken and needs to be replaced.

Mason scope

Vendor To-Do: 1) Replace broken toilet flush handle and lever assembly. 2) Stop continuous running and verify flush operation.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • If you've got a spare minute, a quick Google review would really help us keep working with great vendors.

  • Hi , thank you for asking, it is working perfectly now.

  • Thank you

  • Curtiu “If the constant running is a hassle, the shut-off valve on the wall behind the toilet can be turned clockwise to stop the water in the meantime.”

closedplumbingvendor dispatched

3914 Rodby Drive, Jacksonville, FL 32210

Score 19
1 media · 6 texts
Mason updated Sep 17, 2026, 7:43 PM

Tenant said

The water in the master bathroom doesn’t get hot in the sink. The kitchen faucet when you cut the water on it’s dripping from the actual handle that turns the water on.

Mason scope

Vendor To-Do: 1) Repair kitchen faucet handle leak; replace faucet if needed. 2) Restore hot water to both bathroom sink faucets.

Tenant texts & media
  • The hot water is fixed not the faucet leak the plumber just left

  • Ok thank you

  • From the handle and a stream.

  • I have electric

  • The shower is fine and it's both bathroom sinks the water is not hot at all I would like to wash my face with a warm cloth and not cold

closedhvacvendor dispatched

11477 Surfline Ct, Jacksonville, FL 32256

Score 19
2 media · 14 texts
Mason updated Sep 17, 2026, 5:29 PM

Tenant said

Downstairs AC is not working. Shoes a red light for zone 1 in the AC closet. Checked the line and does not appear clogged

Mason scope

Vendor To-Do: 1) Repair central AC not producing airflow to both floors.

Tenant texts & media
  • Ok thanks again for your help

  • Is there by chance any other vendors that could be contacted about this part? The current vendor still isn't able to offer any updates on finding the part

  • Thanks for your help. We really do appreciate it

  • So the house being left at 88+ deg and humidity up to 73% is a fine way to leave the house?

  • We still have 3 portable units running but we will be returning what we rented. The home is running at 85-88 with the units still.

closedpestvendor dispatched

1231 American Eagle Ln, Jacksonville, FL 32225

Score 19
1 media · 3 texts
Mason updated Sep 16, 2026, 6:22 PM

Tenant said

Pest control: We found two large cockroaches in the house and ants throughout the house, even though we have not even purchased or brought in any food yet. We would like to request pest control as soon as possible.

Mason scope

Vendor To-Do: 1) Treat roaches and ants throughout house and kitchen. 2) Schedule treatment directly with tenant.

Tenant texts & media
  • Hello, The specialist said we wouldn't see results for 3–4 days; it seems to have decreased a bit, but the ants are still there. The website says someone is supposed to come to clean the ventilation—do you know when they’ll be here? Thank you!

  • ok, pets control will be come tomorrow at 9am

  • And there are so many ants—they’re everywhere.

closedhvacvendor dispatched

209 12th Ave South, Unit C, Jacksonville Beach, FL 32250

Score 19
3 media · 8 texts
Mason updated Sep 16, 2026, 2:50 PM

Tenant said

A/C handler overfill sensor not working and drain line clogged below my apartment. Drain is clear where I have access. Air handler overflow is leaking i to closet and I am second floor apartment

Mason scope

Vendor To-Do: 1) Clear clogged AC condensate drain line below air handler. 2) Repair or replace faulty condensate overfill float switch. 3) Confirm drain flow and overfill switch operation.

Tenant texts & media
  • Thank you

  • And gave them my number

  • They did not answer so I left a voicemail

  • Okay.

  • So the water was coming out of the drain ledge right under where the air filter is that was completely full and overflowing and then leaking down into the floor when I got home.

closedroofingvendor dispatched

167 Scotch Pebble, St Johns, FL 32259

Score 19
1 media · 7 texts
Mason updated Sep 15, 2026, 8:41 PM

Tenant said

Tenant reports a cracked/separated exterior gutter at the corner miter joint where two gutter sections meet at a 90-degree angle. Photo shows a visible gap and dark opening at the bottom of the joint beneath beige siding. Tenant states this was reported previously to the prior property manager and never addressed. Exterior gutter seam repair/replacement needed.

Mason scope

Vendor To-Do: 1) Repair or replace separated gutter corner miter joint.

Tenant texts & media
  • I think gutter looks good. Thank you so much 🙏🏻

  • Hi, Mason, thank you for letting me know. I didn't realize they came out. I'll take a look and let you know.

  • Reacted ✅ to “Since this is exterior work, you typically don't need to be home for it. Pro Jax can handle the gutter repair from outside without needing access to the house.”

  • Do I have to be home since this work is on the outside?

  • Thank you so much

closedplumbingvendor dispatched

3271 Garden Acres Ct W, Jacksonville, FL 32208

Score 19
2 media · 12 texts
Mason updated Sep 15, 2026, 7:30 PM

Tenant said

I just received a message from JEA stating I may have a leak due to a lot of water usage

Mason scope

Vendor To-Do: 1) Repair running toilet in hallway bathroom (flapper/fill valve). 2) Restore water, test flush, confirm toilet seals.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • If you have a spare minute, a quick Google review for TG Property Management would mean a lot and help us keep delivering great service.

  • good morning ok thank you

  • thank you

  • Loved “I'm passing your ASAP request to Flow Solutions so they can look for the earliest opening they have.”

closedelectricalvendor dispatched

10907 Merrywood- NO ADMIN FEE, Jacksonville,, FL 32256

Score 19
2 media · 9 texts
Mason updated Sep 15, 2026, 7:25 PM

Tenant said

Bathroom light and hall light will not come on. Something is going on with the electricity in this house. I've flipped all breakers and turned off and on the main breaker and nothing is working.

Mason scope

Vendor To-Do: 1) Replace failed cracked GFCI outlet in bathroom. 2) Restore power to bathroom and hall lights and outlets.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • Glad to hear it's all working! If you have a spare minute, a quick Google review of TGPM would mean a lot and help us keep delivering great service.

  • Yes everything is working as expected.

  • Ok.

  • —

closedplumbingvendor dispatched

8958 Derrickson Dr, Jacksonville, FL 32210

Score 19
3 media · 5 texts
Mason updated Sep 15, 2026, 6:50 PM

Tenant said

The dish washer is not letting the water go back And the kitchen sink is coming a loss

Mason scope

Vendor To-Do: 1) Clear dishwasher drain and restore draining. 2) Re-secure loose kitchen sink to countertop.

Tenant texts & media
  • Thanks

  • I need y'all to come out here to give me another dishwasher turned it on and still the water still ain't going out. Thank you.

  • There is no water leaking from the kitchen sink

  • —

  • —

closedhvacvendor dispatched

4734 Solandra Circle W, Jacksonville, FL 32210

Score 19
3 media · 13 texts
Mason updated Sep 14, 2026, 7:23 PM

Tenant said

I know this is an inconvenience and stuff is going wrong here but I came home today am I AC will not come on I don't know why it's a brand new unit just put in last year or the year before the thermostat clicks but the AC will not come on

Mason scope

Vendor To-Do: 1) Diagnose and repair central AC that won't start. 2) Provide quote before any repair beyond limit.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • If you've got a spare minute, a quick Google review would really help us keep working with great vendors.

  • No it is working fine thanks for all the help

  • Yes and thank you for all your help they just contacted me

  • Thank you I hope it can get resolved soon it is hot in Florida

closedhvacvendor dispatched

1068 Day Ave, Jacksonville, FL 32205

Score 19
3 media · 5 texts
Mason updated Sep 14, 2026, 7:19 PM

Tenant said

AC is broken- thermostat box is completely off, no buttons work whatsoever. Tried the breaker and no luck.

Mason scope

Vendor To-Do: 1) Repair central AC that repeatedly loses power. 2) Restore reliable cooling; quote if beyond do-not-exceed.

Tenant texts & media
  • It just turned off again

  • I changed the filter and flipped the breaker switch and it came back on so I'll check the drain in the morning! I'll send photos in case it's a clog, my dad said that's a possibility. But I don't want to waste your time to come out here if it seems clear.

  • Ok I'll replace the filter and that was all Home Depot had when I bought them. But once I'm done with work I'll run up the road get some batteries and see if that works!

  • —

  • I can run up to the store and get some batteries and see if that works first! There's a compartment for batteries but none in there so not sure if that's it

closedplumbingvendor dispatched

11723 Fort Caroline Lakes Dr, Jacksonville, FL 32225

Score 19
2 media · 4 texts
Mason updated Sep 11, 2026, 7:15 PM

Tenant said

a pipe in the front break over night. calling jea to turn off water please send someone asap. will be without water soon.

Mason scope

EMERGENCY Vendor To-Do: 1) Locate and repair broken underground front-yard water main. 2) Restore water service and verify no active leaks.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • If you've got a spare minute, a quick Google review of TG Property Management would really help us keep delivering great service.

  • Yes they stop by yesterday, and got the water back on. Thank you

  • Already called JEA they are spending someone to turn water off please send someone ASAP will be without water soon

closedappliancevendor dispatched

175 Tordera Lane, St Augustine, FL 32084

Score 19
6 media · 7 texts
Mason updated Sep 11, 2026, 7:11 PM

Tenant said

Freezer ice box leaking. DOG we must be giving at least 24 hour notice of appointment date/time.

Mason scope

Vendor To-Do: 1) Repair cracked freezer back panel. 2) Resolve freezer ice buildup and leaking.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • Glad the freezer is back to normal. If you've got a spare minute, a quick Google review of TG Property Management would really help us keep delivering great service.

  • Everything works great, thank you

  • —

  • —

closedplumbingvendor dispatched

2651 Firethorn Ave, Orange Park, FL 32073

Score 19
2 media · 5 texts
Mason updated Sep 11, 2026, 7:04 PM

Tenant said

The kitchen sink is no longer able to stay attached to the granite counter. When the sink was installed, it was just attached to the counter with a thin adhesive seal that has broken. There was also never a bracket underneath the sink for support so the sink faucet was soley relying on this adhesive tape that is no longer effective. We are unable to use the sink at this time.

Mason scope

Vendor To-Do: 1) Remount detached kitchen faucet to granite with support bracket. 2) Reseal faucet base to stop water draining into cabinet.

Tenant texts & media
  • Hello. I was wondering if a technician has been assigned to fix our sink yet.

  • Thank you. I submitted my availability for the plumber

  • I want to note that there is no lose gasket underneath. There was never one installed.

  • —

  • The faucet is not leaking, however any water that gets on the countertop will leak down into the cabinet. We noticed it at a perfect time where there is no water actively down there but we are not using the sink to avoid any water damage.

closedhvacvendor dispatched

2154 Bo Peep Dr W, Jacksonville, FL 32210

Score 19
2 media · 10 texts
Mason updated Sep 11, 2026, 7:00 PM

Tenant said

Tenant atc2154 Bi Peep Dr W EMERGENCY AC is not working!Please help!

Mason scope

Vendor To-Do: 1) Restore cooling; system shuts off and blinks. 2) Replace failed component causing the lockout.

Tenant texts & media
  • Everything is good!Thank You!Have a nice day!

  • Thank You!

  • Greetings!Can't call,at work.Wed September 9 at 9:30/10:00Thank You!Have a great day!

  • ASAP!!!Thank You!!!

  • Thank You So Much!!!Enjoy your Labor Day Weekend!!!

closedsepticvendor dispatched

8101 Oden Ave, Jacksonville, FL 32216

Score 19
2 media · 5 texts
Mason updated Sep 11, 2026, 5:35 PM

Tenant said

The septic tank I think is full the water comes out of the bathrooms and I think that the time they came to clean it they didn't clean it well because when we use the washing machine it always throws water around the tank .

Mason scope

EMERGENCY Vendor To-Do: 1) Pump full septic tank to stop backup. 2) Assess and restore proper septic function. Vendor To Estimate: 1) Drain field or system repair beyond pump-out.

Tenant texts & media
  • Okay, thanks. I'm here at home waiting.

  • Mason, please send A1 septic an email that this should be treated as an emergency and needs attention asap

  • Good evening. I need a solution to this problem, please. For two days now, water has been leaking into the living room, and I can't use the bathroom. If I don't get a solution, I'll have to look for another place to live because it's impossible to live like this—I have small chil

  • —

  • —

closedgeneral_maintenancevendor dispatched

7665 Merchants Way, Jacksonville, FL 32222

Score 19
4 media · 9 texts
Mason updated Sep 11, 2026, 4:51 PM

Tenant said

The vent doesn’t work in the upstairs bathroom in toe hallway and mold is going to start if it isn’t fixed

Mason scope

Vendor To-Do: 1) Replace Broan ZB110F-A fan or burned control board.

Tenant texts & media
  • Yes

  • Hello my wife not working today will you be able to replace the fan in the bathroom today

  • —

  • No i want be back until Monday

  • Ok

closedplumbingvendor dispatched

207 7th St S, Unit 2, Jacksonville Beach, FL 32250

Score 19
5 media · 5 texts
Mason updated Sep 10, 2026, 7:18 PM

Tenant said

I believe my upstairs neighbor has a leak. Most likely from her AC. The entire ceiling is soaking wet, and I have a bucket in the closet full of water from whatever is causing the leak. I took my shop vac to drain her AC line outside, but there is still a constant drip and wet ceiling. The mold and smell is becoming unbearable. Please help.

Mason scope

EMERGENCY Vendor To-Do: 1) Make safe water behind breaker box area. 2) Stop upstairs AC condensate drain leak. 3) Assess ceiling, wall, and organic growth damage. Vendor To Estimate: 1) Interior repairs for ceiling, wall, and organic growth. 2) Electrical panel inspection behind breaker box.

Tenant texts & media
  • I got the smoke detector back up amd re-secured myself, no need to flag it

  • —

  • I'm sure it will take a bit to dry first, so for the time being I'll continue to monitor it and watch for growth. I'll send the pictures I just took and let you guys make the decision, as I understand too well how costly these things can become especially when a technician isn't

  • So Flow Solutions showed up yesterday. They replaced the upstairs neighbors water heater (207 apartment 4, Jennifer). They were fairly confident that's what caused the leak, and they said it should be fixed now. I have been monitoring the leak very closely, and it does seem to ha

  • They have been out 3 times and have done nothing. They claim both me and my neighbor have to be home, which we have been for the past 2 days. They told us they would be here yesterday and they were a no call no show. I just called them again a few minutes ago. They are supposed t

closedgeneral_maintenancevendor dispatched

178 Scotch Pebble, St Johns, FL 32259

Score 19
2 media · 3 texts
Mason updated Sep 10, 2026, 6:42 PM

Tenant said

The pantry door in the kitchen won’t stay on track. It was poorly fixed the last time and probably needs a new track so the pantry door will stay up properly.

Mason scope

Vendor To-Do: 1) Repair or replace kitchen pantry door track. 2) Ensure door operates smoothly and stays on track.

Tenant texts & media
  • I'm not at home. I had took those yesterday

  • When ur was fixed last you can see how it was "fixed" a screw was put in the track to help hold it on the widened track and it didn't stay up

  • Pantry door in kitchen

closedappliancevendor dispatched

42 Tahiti Shores Court, St Augustine, FL 32095

Score 19
4 media · 13 texts
Mason updated Sep 9, 2026, 11:44 PM

Tenant said

Dishwasher is creating mold between washes even after checking everything.

Mason scope

Vendor To-Do: 1) Repair dishwasher drain line causing standing water. 2) Ensure complete drainage to stop recurring organic growth.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • If you've got a spare minute, a quick Google review of TG Property Management would really help us keep delivering great service.

  • Hey, sorry, I completely forgot to get back to you on this. So the water seems to be draining out better now, I see less water and clean water, not full of mold. I'll give it a clean up overall once I get a chance, but I believe it's working now. I'll let you know if anything. Th

  • Sure

  • But I haven't wash a new cycle with dishes yet

closedhvacvendor dispatched

167 Scotch Pebble, St Johns, FL 32259

Score 19
3 media · 9 texts
Mason updated Sep 9, 2026, 8:35 PM

Tenant said

The air tech came out and told me the unit was frozen and that he couldn't check it. Their office never told me to turn it off, only to run the fan which I did yesterday until it got too hot in the evening. Now my air has to be off the rest of the weekend right before school starts which is completely unacceptable. The tech (Alex) is telling me he has no availability until next week when I'm back at work. Complete waste of my time and his honestly. I never had these issues with the previous air company... poor communication and no sense of urgency. I put this request in at 6:30AM yesterday and now it looks like it will be another week before it's fixed. I'm asking that you please work with me to get this resolved as quickly as possible. Thank you.

Mason scope

Vendor To-Do: 1) Diagnose and repair frozen AC coil and no cooling. 2) Repair leaking PVC coupling on condensate drain line. 3) Verify AC system cools and drains properly.

Tenant texts & media
  • The AC guy just left and told me that the dripping outside is completely normal and that's what it's supposed to do 😩 He also checked the filter per my request and that looked good as well. There is nothing leaking inside the unit and hasn't been since the last guy came. Not

  • Reacted ✅ to “Hi Michelle, Above & Beyond Heating and Air has scheduled the return visit to repair the AC condensate drain line PVC coupling for tomorrow, Wednesday Sep 2, between 2:00-5:00 PM. Please coordinate directly with the vendor to arrange access or if you have any schedu

  • Reacted ✅ to “Hi Michelle. Billing and any charge decisions are handled by the property management team, not something I can set or change from here. I've recorded your dispute over that "tenant neglect" charge, including that the tech told you the clearing was precautionary and

  • GM, Mason, I just saw that I was charged $140 for "tenant neglect" when the AC guy cleared the drain line. He told me it was precautionary when he did it and now we know that the outside pipe still has an issue. Am I going to be charged additional fees for this repair as well as

  • Thank you for updating the AC information. Appreciate all your help.

closedappliancevendor dispatched

10907 Merrywood- NO ADMIN FEE, Jacksonville,, FL 32256

Score 19
2 media · 5 texts
Mason updated Sep 9, 2026, 4:22 PM

Tenant said

The freezer seems broken. Even when the refrigerator is closed it keeps beeping. When the ice machine is turned on it makes a loud grinding noise and turns itself off. We cant risk items in the freezer side going bad. This is an emergency.

Mason scope

Vendor To-Do: 1) Repair Frigidaire refrigerator that will not run. 2) Restore freezer and refrigerator cooling.

Tenant texts & media
  • Did it several times when the guys came out to fix the water heater. They did it themselves too.

  • No I don't hear the fridge running

  • Thawing

  • —

  • We looked it up on Google and tried those settings and it still keeps doing the same thing. I'll send the model number as soon as possible

closedroofingvendor dispatched

1756 Lane Ave S Unit 2, Jacksonville, FL 32210

Score 19
2 media · 8 texts
Mason updated Sep 8, 2026, 8:49 PM

Tenant said

There is a leak coming from the ceiling around the light in the hallway

Mason scope

Vendor To-Do: 1) Locate and repair roof leak causing ceiling drip. 2) Address any ceiling or fixture damage found. Vendor To Estimate: 1) Full roof and interior repair scope.

Tenant texts & media
  • Nobody has called and nobody has come out and I understand that where there's a leak it can cause mildew and mold

  • So how soon does the urgent maintenance request get addressed

  • This is my first time noticing it because I heard it dropping

  • Yes when it rains and the light does still work but I have complaint since I moved in about the lights flickering in the hallway which still hasn't been addressed

  • Seems to have stopped

closedplumbingvendor dispatched

850 Ervin Street, St Augustine, FL 32084

Score 19
1 media · 12 texts
Mason updated Sep 8, 2026, 8:30 PM

Tenant said

We noticed water on the kitchen and main bathroom floor this morning, while investigating and drying the area, we discovered water coming up through multiple seams in the flooring as well as in the main bathroom. We shut off the home's main water supply at approximately 11:00 AM today to prevent further water damage. As we have been drying the area, the laminate-style flooring has begun swelling/separating and fraying, basically peeling up along some of the wet edges. We have photos and videos clearly showing the current water intrusion. Since the maintenance portal does not accept video, we will email the video documentation separately and reference this request. We need an email address to send those to as the only email I have on file for you guys is Inquiries@LifestylesRentals.com. Please treat this as an urgent plumbing request. We are available for access as needed for the plumber to locate and stop the leak.

Mason scope

EMERGENCY Vendor To-Do: 1. Locate and repair under-floor pipe leak. 2. Restore water service to the unit. 3. Check shared wall for water/electrical safety. Vendor To Estimate: 1. Repipe options if copper piping is deteriorated.

Tenant texts & media
  • Thank you

  • I would pick R S Repipe over Michaels

  • RS repipe is offering a 20% summer sale and 18 months of financing.

  • Repipe Pricing | Repipe Specialists - Volusia County, FL https://share.google/WkPLwnVTLWuk8UGGX Also, please set up an appt for an estimate with RS Repipe Specialist. Thank you

  • 904-669-6911 Michael's plumbing.

closedappliancevendor dispatched

209, 12th Ave S unit D, Jacksonville Beach, FL 32250

Score 19
4 media · 6 texts
Mason updated Sep 8, 2026, 4:57 PM

Tenant said

Mason recall triggered by AppFolio work order #38217-1 Recall reason: The same dryer grease stain issue that was repaired on Jul 7, 2026 (bearings replaced + vent cleaning by Alpha Inspiration Enterprise LLC, $325) has recurred. The tenant confirmed new grease stains are appearing on clothes after doing several loads of laundry. The repair was completed only 6 days ago, well within the 30-day recall window. The same GE Adora dryer (model DHDVH52EF0WW, serial TL726126A) is still leaving grease stains on clothes despite the bearing replacement and vent cleaning. Previous work order: #37921-1

Mason scope

Vendor To-Do: 1) Fix dryer still leaving grease stains after prior bearing repair. 2) Advise on repair vs replacement given dryer is ~20 years old.

Tenant texts & media
  • Here's the other side of it

  • —

  • Yes, still have continued grease stains on doing laundry. I'm going to request that the property management team pay for the items that have been ruined as a result of this. The repair guy has come out no less than 4 times to attempt to fix this, while sheets and clothes are cont

  • Additionally, I have heard NOTHING from you guys about my dryer and I reached out 4 weeks ago and followed up since then about that issue.

  • Hello, I had a termite guy come out again today and recommended that replacing the kitchen cabinets is the only way to actually get rid of the termites in the unit (or to tent the whole building). I brought this up before but is there any follow up on this with the owner? We're g

closedhvacvendor dispatched

5144 Westchase Court, Unit 3, Jacksonville, FL 32210

Score 19
3 media · 14 texts
Mason updated Sep 4, 2026, 8:32 PM

Tenant said

Yesterday August 19th I noticed my ac wasn't cooling below 74. I changed the filter and pour a little bit of vinager water mix into the drain to make sure there is no clogs. The temperature did go down to 70 late last night but today it went right back up to 74 and won't get any colder.

Mason scope

Vendor To-Do: 1) Diagnose and repair central AC not cooling. 2) Report unit condition and repair recommendations.

Tenant texts & media
  •  Removed ‌👍‌ from “ Hi Lisa, the AC compressor replacement at 5144 Westchase Court is complete and the system should be cooling now. Just checking in - is everything working as expected, or is there anything else you need? Let us know how it's going. ” 

  •  ​👍​ to “ Hi Lisa, the AC compressor replacement at 5144 Westchase Court is complete and the system should be cooling now. Just checking in - is everything working as expected, or is there anything else you need? Let us know how it's going. ” 

  •  ​👍​ to “ Hi Lisa, the AC compressor replacement at 5144 Westchase Court is complete and the system should be cooling now. Just checking in - is everything working as expected, or is there anything else you need? Let us know how it's going. ” 

  •  ​👍​ to “ Hi Lisa, the AC compressor replacement at 5144 Westchase Court is complete and the system should be cooling now. Just checking in - is everything working as expected, or is there anything else you need? Let us know how it's going. ” 

  •  Removed ‌👍‌ from “ Hi Lisa, the AC compressor replacement at 5144 Westchase Court is complete and the system should be cooling now. Just checking in - is everything working as expected, or is there anything else you need? Let us know how it's going. ” 

closedplumbingvendor dispatched

5031 Redstone Drive, Jacksonville, FL 32210

Score 19
4 media · 9 texts
Mason updated Sep 4, 2026, 8:26 PM

Tenant said

Kitchen faucet continues to drip steadily from the spout after the handle is turned to the off position. Tenant sent a video showing the faucet dripping after shutoff. Single-handle pull-out style kitchen faucet over a stainless steel sink.

Mason scope

Vendor To-Do: 1) Repair kitchen faucet drip after shutoff. 2) Repair non-working side sprayer on same fixture.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • If you've got a spare minute, a quick Google review would really help us keep working with great vendors like the crew that came out.

  • Hello, Everything works perfectly. No more drips. The workers were very professional and pleasant. They left a can of pipe sealant would you like to send them back for it or shall I dispose of it. Thanks

  • Thanks

  • —

closedhvacvendor dispatched

456 Stone Ridge Drive, Ponte Vedra, FL 32081

Score 19
8 media · 11 texts
Mason updated Sep 3, 2026, 8:01 PM

Tenant said

AC not cooling. Thermostat set to 75 but house is at 85; thermostat indicates system is on but it is not cooling. Intermittent over the past few days. Tenant replaced thermostat batteries, cleared the schedule, and tried other researched fixes with no result. New tenants (moved in 8/17/2026) with two small children. Tenant also asked if there is a different/after-hours number for more immediate assistance.

Mason scope

Vendor To-Do: 1) Restore AC cooling; system runs but won't cool. 2) Check Honeywell zone damper showing closed. 3) Assess rusted condenser; advise if replacement needed.

Tenant texts & media
  • Thank you Mason, yes, everything seems to be working as hoped now.

  • They are coming today, Thank you again for all of your help.

  • I understand, but at this point this is no longer a same-day issue. We are now more than 48 hours from when I first reported the problem, and temperatures are approaching 90 degrees outside. As both a renter and a homeowner, I have generally seen air conditioning issues addressed

  • Good morning Mason, we tried putting vinegar in the pipe and it did not work. We cannot run the AC because the the water will floods under the rug into the carpeted room adjacent the AC unit. Can we get someone here today to fix this issue?

  • Ok, it appears to be shutting off due to this safety, it's dripping water excessively from somewhere within the unit causing the safety to rise and shut off the system. We had to pull that to cool the house down but then the water over flows and and we need to it off again. But w

closedhvacvendor dispatched

2135 Figaro Lane, Jacksonville, FL 32210

Score 19
2 media · 12 texts
Mason updated Sep 3, 2026, 4:33 PM

Tenant said

AC unit is constantly running and never goes below 89 degrees during the day. Tenant checked the filter. The closet where the AC is located gets extremely hot, and there is an open space to the attic. The AC appears to be pulling hot attic air and barely blowing cool air through the vents.

Mason scope

Vendor To-Do: 1) Diagnose and repair AC not cooling below 89°F. 2) Seal attic gap in AC closet. 3) Test system cooling performance after repairs.

Tenant texts & media
  • Awesome. Thanks.

  • Any update on the stove?

  • Ok. I pray it is soon. Thank you for following up.

  • Any update. It is extremely hot. We have two dloor ac units, and due to the heat of the house, they are not even keeping the rooms cool

  • Ok thanks

closedhvacvendor dispatched

6584 Aires Rd, Jacksonville, FL 32244

Score 19
4 media · 9 texts
Mason updated Sep 2, 2026, 7:52 PM

Tenant said

AC not turning on at 6584 Aires Rd, Jacksonville. Tenant already checked the breaker and changed the air filter. AC has been leaking from the indoor unit when running (not currently leaking since unit is off). Outdoor condensate drain pipe confirmed dripping, ruling out a clog. Thermostat display still working (has power). Whole house affected. Tenant suspects fan motor or compressor. Three children under seven in the home. Needs technician diagnosis.

Mason scope

Vendor To-Do: 1) Repair central AC that won't turn on. 2) Repair indoor unit water leak during operation.

Tenant texts & media
  • https://g.page/r/CUg76OFM6Wr4EBM/review

  • Glad to hear the AC is back up and running! If you've got a spare minute, a quick Google review of TG Property Management would mean a lot and helps us keep delivering great service.

  • Everything is working great!

  • —

  • —

closedhvacvendor dispatched

2561 Rosselle St, Unit 2, Jacksonville, FL 32204

Score 19
8 media · 11 texts
Mason updated Aug 29, 2026, 5:04 AM

Tenant said

AC is not cooling the house. It's currently 10 degrees warmer than what I have my temperature set to.

Mason scope

Vendor To-Do: 1) Repair AC system not cooling after coil thaw 2) Verify proper cooling and airflow restored

Tenant texts & media
  • It drips now. I turned off the ac and ran the fan only to thaw out both indoor and outdoor units. I ran the ac for a little while just now but it didn't get any colder. I switched back to fan only in case it all needs to thaw a little more

  • —

  • The pipe is not actively dripping

  • There are frozen components leading all the way back out to the outdoor unit

  • —

closedhvacvendor dispatched

7068 Miss Muffet Lane, Jacksonville, FL 32210

Score 19
3 media · 7 texts
Mason updated Aug 28, 2026, 7:21 PM

Tenant said

AC not cooling - Rheem 15PJL30A01 central air condenser. Blows hot air on COOL setting, leaks when running. Indoor temp 88°F since Friday. Tenant changed filter, checked drain line (actively dripping, not clogged), confirmed thermostat on COOL. Unit turned off due to hot air and leaking.

Mason scope

Vendor To-Do: 1) Diagnose and repair Rheem condenser blowing hot air on COOL. 2) Repair AC leaking when running.

Tenant texts & media
  • Today was agonizing to say the least

  • —

  • That is my nephew

  • —

  • That is my 10 year old daughter

closedgeneral_maintenancevendor dispatched

201 Colima Ct, Unit 1222, Ponte Vedra Beach, FL 32082

Score 19
1 media · 16 texts
Mason updated Aug 28, 2026, 2:43 PM

Tenant said

Resident reports two door-related issues that were previously mentioned at move-in and have worsened over time. The sliding glass balcony door does not close all the way, is very difficult to open and close, and comes off track; resident uses the balcony often and states the condition has worsened over the past year. Additionally, an interior door is extremely difficult to open, and the door knob/mechanism is now completely seized and non-functional, preventing the door from opening.

Mason scope

--- Sliding glass balcony door --- 1. Repair sliding glass door that will not close fully or stay on track. 2. Restore smooth operation so the door opens and closes properly. --- Interior door knob --- 1. Repair or replace seized interior door knob. 2. Restore proper door operation so the door can be opened normally.

Tenant texts & media
  • And still a space

  • —

  • No it's not. It's still sticking

  • Yes, thank you

  • Please get me their number so I can call and make an actual appointment

closedgeneral_maintenancevendor dispatched

11251 Campfield Dr #3408, Jacksonville, FL 32256

Score 19
2 media · 5 texts
Mason updated Aug 27, 2026, 7:11 PM

Tenant said

The wire rack to hang clothes on (smaller one on the right side) in the master closet fell down in the middle of the night.

Mason scope

Vendor To-Do: 1) Reinstall or replace fallen wire closet rack in master closet. 2) Repair drywall holes where mounting hardware pulled out. 3) Ensure rack is securely anchored to support clothing weight.

Tenant texts & media
  • Good afternoon! Just following up.

  • Hi Mason, just wanted to touch base and wanted to see if there's any updates/next steps regarding the maintenance request

  • Sounds great! Thank you

  • —

  • The rack is completely detached at the moment, with the exception of the middle support piece. Yes, I'll take another picture and send it over!

closedgeneral_maintenancevendor dispatched

11034 Englenook Drive, Jacksonville, FL 32246

Score 19
4 media · 7 texts
Mason updated Aug 27, 2026, 6:52 PM

Tenant said

Smoke alarm won’t stop chirping even with new batteries

Mason scope

Vendor To-Do: 1) Replace malfunctioning hardwired smoke/CO detector with compatible unit. 2) Bring Kidde KN-COPE-IC or equivalent combo smoke/CO alarm.

Tenant texts & media
  • Thank you!

  • Also, we r having an issue with another smoke alarm as it is chirping. Tried replacing as many batteries as I could last night. and it led to another one beeping

  • Got it

  • Sounds good I appreciate it. What's the time frame on getting it fixed? I appreciate your help at such a late hour as well.

  • —

closedappliancevendor dispatched

5309 Oaktrail Lane, Jacksonville, FL 32209

Score 19
4 media · 3 texts
Mason updated Aug 27, 2026, 2:02 PM

Tenant said

Tenant Victor Chapman reports the dishwasher at 5309 Oak Trail Lane, Jacksonville, FL 32209 is not working. No water comes on to wash items inside. The dishwasher cycle starts but no water enters the unit, preventing any cleaning from occurring.

Mason scope

Vendor To-Do: 1) Repair Frigidaire dishwasher that won't fill with water. 2) Confirm exact model on-site (label not accessible to tenant).

Tenant texts & media
  • The make is Fridgedair

  • There are no labels anywhere on the dishwasher.

  • Yes. Can you send someone over to fix my dishwasher? No water comes on to wash the items inside.

closedplumbingvendor dispatched

6630 Zora Street, Jacksonville, FL 32219

Score 19
4 media · 9 texts
Mason updated Aug 25, 2026, 8:26 PM

Tenant said

The bathtub is leaking. Where the tub meets the floor, the trim has a small crack and it’s leaking into the floor. happens randomly not continuously but could cause water damage

Mason scope

Vendor To-Do: 1) Repair intermittent leak at tub-floor junction. 2) Replace cracked trim at tub base.

Tenant texts & media
  • —

  • what is the status on this work order the leak is starting to cause water damage

  • thank you

  • thank you

  • The leak has slowed down to the amount it was prior

closedplumbingvendor dispatched

117 Poinsettia St, Atlantic Beach, FL 32233

Score 19
5 media · 9 texts
Mason updated Aug 21, 2026, 6:42 PM

Tenant said

my disposal for my kitchen sink is leaking and flooded the cabinet underneath. I have dried it up the best I can, but the sink is unusable as it sits right now. Can somebody please come and repair this?

Mason scope

Vendor To-Do: 1) Repair or replace leaking kitchen garbage disposal. 2) Check under-sink cabinet for residual water damage.

Tenant texts & media
  • It went well. Thank you

  • I should be home by 2:30

  • Thank you so much

  • Is there a chance you can give me a heads up when you intend to head that way? I have a meeting from 1-2PM and work 45 min away from the apartment. I intend to leave as soon as the meeting ends. I should be able to slip out early if I need to. The more heads up the better.

  • I told someone I will be there at 3 today

closedhvacvendor dispatched

6846 Cinderella Rd, Jacksonville, FL 32210

Score 19
3 media · 11 texts
Mason updated Aug 20, 2026, 6:41 PM

Tenant said

My ac has stopped working and blowing out hot air we’ve checked the drainage line also tried cleaning it. So can someone get out here immediately please

Mason scope

Vendor To-Do: 1) Repair outdoor condenser fan that won't spin. 2) Verify system cools properly after repair.

Tenant texts & media
  • Ok thank you

  • What caused that?

  • Thank you

  • Well we can't stay here in this heat without air we barely made it through the night, so what the point of having to make a emergency request

  • So when you can someone come out to fix this?

closedhvacvendor dispatched

5868 Brush Hollow Rd Unit 5868 Brush Hollow Rd- BARTRAM SPRINGS - HOME WARRANTY, Jacksonville 32258

Score 19
4 media · 7 texts
Mason updated Aug 20, 2026, 4:19 PM

Tenant said

Tenant reported active water leaking in the garage around the HVAC equipment; photos show ongoing drips from above the unit with wet insulation and water on the floor even after AC was turned off.

Mason scope

Water leaking from units in garage

Tenant texts & media
  • I am still unable to load pictures to you on WiFi. I am afraid this slow the process. Can they be sent from another phone or number. And Now my top floor cooling is not cooling . Thermostat says 71 but room reading 76

  • Cooling and I don't know where the water heater is. I've been here since 3pm yesterday. I am doing anymore assessments until a trained technician/ maintenance person arrive. Again I just got and I'm uncomfortable doing this initially and my need to file a complaint. I've only

  • We had someone go back for the day. Here are the pictures. Still leaking after shutoff.

  • Sir I won't get back home until 5pm maybe 6 with traffic in this area. I'm concerned with this text thread and the troubleshooting I'm forced to do. At this point it will be another night before a real person/ anyone assesses it. I'm assuming this is AI which is unacceptable

  • Left home already. Hopefully you all will come assess soon to minimize any further damage to homeowner because we've immediately reported. Sorry

closedgeneral_maintenancevendor dispatched

530 2nd Street South Unit 2, Jacksonville Beach, FL 32250

Score 19
5 media · 3 texts
Mason updated Aug 19, 2026, 9:28 PM

Tenant said

I live on the second floor of a home, and the stairs to my unit are outside. The wood up and down that staircase is slowly dry-rotting out, and the nails holding the staircase together are rusting out. One of the stairs (about 8 steps up) has fallen off again (this issue has occurred before, and I appreciate the help fixing it in the past). Where that stair used to be, there are now rusty screws sticking up. Along with the one that has fallen off, multiple feel loose and like they are about to do the same. I would appreciate your help in getting this resolved.

Mason scope

EMERGENCY Vendor To-Do: 1) Replace fallen stair tread and secure loose stairs. Vendor To Estimate: 1) Full staircase repair or replacement for dry rot.

Tenant texts & media
  • You can see almost all of the wooden middle supports cracking on the staircases though.

  • Hi again sorry for the delayed answer. The loose steps specifically are 1,3, 7, 9, 10, and 11. 12 is the one that is fully broken off. It seems like everything about step 12 is fine. Thanks again.

  • Hey Mason, I appreciate you reaching out so quickly and escalating this to urgent. I have attached a couple pictures close up of the stair that fell off and will get a few more of the overall situation when I get home today. Thank you again.

closedplumbingvendor dispatched

201 9th St N, Unit 1, Jacksonville Beach, FL 32250

Score 19
1 media · 12 texts
Mason updated Aug 19, 2026, 8:36 PM

Tenant said

The water in my shower will not drain, I tried to use a snake and it didn’t help much. It takes over 2 hours for it to drain after I shower

Mason scope

Vendor To-Do: 1) Clear deep clog in shower drain; restore proper drainage.

Tenant texts & media
  • Yes thank you!

  • Thank you!

  • The soonest it's allowing me to select is Wednesday... I cannot be without a shower for 2 days

  • I have no means to shower

  • Do you know if someone can be here today

closedappliancevendor dispatched

122 Monthaven Drive, St Augustine, FL 32092

Score 19
1 media · 5 texts
Mason updated Aug 19, 2026, 7:37 PM

Tenant said

The washer machine has suddenly stopped spinning. The machine will run through the wash cycle but the items are still soaking wet.

Mason scope

Vendor To-Do: 1) Repair washer spin mechanism failure. 2) Confirm washer drains and spins after repair.

Tenant texts & media
  • Good morning Mason. I am reaching out to see if there has been any update regarding the washer. Aaron's came out Monday and said the motor was broken but I haven't heard anything since then. Thank you for any information you can provide.

  • Liked “Hi Ceyaira, A-Aarons Appliance Service and Repair has been assigned to fix the washer at 122 Monthaven Drive. Use this link to view details and pick times that work for you - the vendor will also reach out to schedule directly.”

  • Ok will do!

  • No error codes and no water sitting. The drum seems to drain fine just no spin

  • Thank you for your quick response. We tried to redistributing the items and running a spin cycle multiple times with no success. I am unfortunately out of town until tomorrow so I'm unable to send a photo until I get back tomorrow evening.

closedhvacvendor dispatched

1347 N Laura St, Jacksonville, FL 32206

Score 19
4 media · 9 texts
Mason updated Aug 18, 2026, 8:27 PM

Tenant said

AC is blowing hot air. the Unit is still running and I’ve reset the breaker and replaced the batteries in the thermostat. Drained the drip pan.

Mason scope

Vendor To-Do: 1) Diagnose and repair AC not cooling — check condensate line and refrigerant. 2) Clear drain line if clogged; restore cooling.

Tenant texts & media
  • Is there any estimate on the time someone will make it out?

  • Liked “Yes, that photo came through clearly and had all the info we needed.”

  • Was that a good enough photo for the serial number you were just requesting?

  • Did you receive the photos?

  • Did you not receive the photo I sent?

closedplumbingvendor dispatched

1495 W 24th St, Jacksonville, FL 32209

Score 19
1 media · 9 texts
Mason updated Aug 18, 2026, 4:37 PM

Tenant said

Check my bill and went up to much this contacted jea they advised that may be leak coming from the sewer jea technician came out confirm with an leak caused my jea to increase can vendor come an replace sewer piece to stop the water leak as soon as possible

Mason scope

Vendor To-Do: 1) Repair underground sewer line leak in front yard. Vendor To Estimate: 1) Sewer pipe repair or section replacement as needed.

Tenant texts & media
  • Liked “Glad it's all sorted! If you've got a quick minute, a Google review really helps us keep delivering good service.”

  • Yes everything fixed

  • Let me double check

  • Liked “Keith, Florida Empire Plumbing has been assigned to repair the sewer line leak at 1495 W 24th St. Use this link to view details and pick times that work for you.”

  • Ok

cancelledplumbingvendor dispatched

739 Broxton St, Jacksonville, FL 32208

Score 19
1 media · 12 texts
Mason updated Aug 18, 2026, 1:32 PM

Tenant said

Mason recall triggered by AppFolio work order #38675-1 Recall reason: Same physical asset: master bathroom sink. Same failure: water collecting under the sink from drain/faucet area. The prior WO (38459-1) was completed by Florida Empire Plumbing ~Aug 1, 2026, addressing a cold water valve leak and drain tailpiece/P-trap assembly leak. Tenant confirmed faucet was working Aug 5. Now on Aug 12 — 11 days after completion — water is under the sink again. New symptom: the sink bowl was loose/moving, and tenant caulked around it to stabilize it; the loose bowl may indicate a compromised drain connection causing the recurring leak. This is the same issue recurring within the 30-day recall window. Previous work order: #38459-1

Mason scope

Vendor To-Do: 1) Repair recurring under-sink leak from drain/faucet area. 2) Secure loose sink bowl; verify drain connection integrity.

Tenant texts & media
  • Gm cancel that work order I had it fixed please an thank you

  • Thanxs

  • Thank you 🙂

  • The other video was too long I had to shorten it

  • —

closedplumbingvendor dispatched

7952 118th Street, Jacksonville, FL 32224

Score 19
2 media · 5 texts
Mason updated Aug 17, 2026, 8:22 PM

Tenant said

I gave my daughter a bath today in the master bedroom downstairs and water started to appear soaking the carpet by the bathroom door inside the room, there seems to be a leak in the walls in the master bathroom , I cleaned up as much of the water from the carpet as possible to reduce potential for mold or mildew. The pictures attached show the area the carpet is soaked. Thank you for your help so far !

Mason scope

Vendor To-Do: 1) Repair tub drain leak behind master bathroom wall. 2) Test tub to confirm no further leaking.

Tenant texts & media
  • Yes they did a great job and quick too they said they believe some wildlife got into the wall and chewed away at the tube pvc tube for the drain , they replaced it and covered the entry point outside the house everything is working fine now 👍🏾

  • I have a dehumidifier if that'll help until someone comes out ? And absolutely thanks for giving me the contact info and really appreciate how you been dealing with this so far 🙏🏾

  • It's still damp in the area I've been patting it dry with a towel to try and save the carpet hope it helps

  • And it's ok I know houses are difficult to keep up and sometimes things just happen the place is still beautiful and me and my kid love it so far

  • It only happened when I gave her a bath and there was water in the tub after I let all the water out the tub and kept the water off it didn't seem to be leaking anymore

closedgeneral_maintenancevendor dispatched

11034 Englenook Drive, Jacksonville, FL 32246

Score 19
1 media · 2 texts
Mason updated Aug 17, 2026, 8:17 PM

Tenant said

Screened in porch has holes everywhere and one section of the screen isn’t connected to the siding

Mason scope

Vendor To-Do: 1) Repair torn screen mesh throughout porch enclosure. 2) Reattach detached screen section to siding.

Tenant texts & media
  • Awesome sounds good. And all the other screens are in tact and good just the one section looks like it needs to be replaced

  • Yes, it has been like that before I believe one of my roommates asked for it fixed prior to move in and it never got done. And of course should I send them through text or on the portal?

closedgeneral_maintenancevendor dispatched

9179 Stony Brook Rd, Jacksonville, FL 32256

Score 19
1 media · 2 texts
Mason updated Aug 14, 2026, 8:20 PM

Tenant said

Blinds to back glass door have broken/missing since before move in. Creates too much light in the house for a sleeping baby.

Mason scope

Vendor To-Do: 1) Repair or replace blinds at back glass door.

Tenant texts & media
  • They are a different type than the ones there because it's a thinner plastic, but it works.

  • —

closedgeneral_maintenancevendor dispatched

2425 Dolphin Ave Unit Unit B, Jacksonville, FL 32218

Score 19
4 media · 5 texts
Mason updated Aug 13, 2026, 7:54 PM

Tenant said

The flooring in the entry way is continuing to crack and become weaker. I have reported this twice already. I have put down a double thick cardboard with a thick rug over this to attempt preventing it from caving in and this is failing. It needs to be fixed.

Mason scope

Vendor To-Do: 1) Repair cracked/separated entryway floor planks. Vendor To Estimate: 1) Subfloor repair if damage found.

Tenant texts & media
  • Thanks

  • Most of the issue is resolved however there is still some parts of the floor that they did not take care of. Also, they left the flooring in the front yard and my neighbors front yard and was supposed to come back and move it yesterday and no one has come back to get all the floo

  • Ok

  • Please let me know the date scheduled? Thank you

  • —

closedgeneral_maintenancevendor dispatched

7068 Miss Muffet Lane, Jacksonville, FL 32210

Score 19
7 media · 13 texts
Mason updated Aug 13, 2026, 5:31 PM

Tenant said

Tub refinishing coating peeling/chipping extensively in both bathrooms, exposing underlying surfaces. Shower head drips (confirmed drip, not steady stream). Cold water knob at shower does not work. Prior incomplete repair by Flow Solutions Inc in April 2024 for shower drip - vendor said they would return but never did.

Mason scope

Vendor To-Do: 1) Refinish peeling tub surfaces in both bathrooms. 2) Repair shower head drip and cold water knob. Vendor To Estimate: 1) Tub refinishing scope and cost for both bathrooms.

Tenant texts & media
  • I appreciate it thank you!

  • —

  • Loved “That label photo you sent is exactly what I needed for the AC. Everything for the AC is now complete. One last photo for the shower drip and cold water knob: can you grab a picture of the tub faucet handles and spout when you have a moment?”

  • —

  • Please let me know if there is anything left to do on my part. I work the rest of the week.

closedhvacvendor dispatched

1003 Garrison Drive, St Augustine, FL 32092

Score 19
6 media · 11 texts
Mason updated Aug 13, 2026, 5:10 PM

Tenant said

Emergency Ac not working, heat feels like 100F

Mason scope

Vendor To-Do: 1) Diagnose and repair Carrier AC unit not powering on. 2) Test system cooling cycle after repair completed.

Tenant texts & media
  • Sure

  • ? Is extremely hot

  • Any update on this? Is really hot, today.

  • Ok. Thank you

  • No breakers are off

closedhvacvendor dispatched

167 Scotch Pebble, St Johns, FL 32259

Score 19
7 media · 18 texts
Mason updated Aug 13, 2026, 3:54 PM

Tenant said

My indoor unit is leaking again. I just noticed it & the carpet is wet so I don't know how long it's been like that. Are you able to send somebody out today? Friday, August 7, 2026

Mason scope

Vendor To-Do: 1) Repair leaking PVC coupling on condensate drain line. 2) Inspect condensate drain system and verify proper drainage. 3) Replace soaked air filter with tenant's on-hand replacement.

Tenant texts & media
  • Yes, the air is back on and currently running. However, I do want to clarify that the issue was never that the unit wasn’t cooling. The problem was that the unit was leaking. I had previously mentioned that the air line needed to be sucked out, and that is ultimately what the te

  • The air tech came out this morning and told me the unit was frozen and that he couldn't check it. Their office never told me to turn it off, only to run the fan which I did yesterday until it got too hot in the evening. Now my air has to be off the rest of the weekend right befor

  • Thank you I'm on the schedule between 9 AM and 1 PM tomorrow

  • Reacted ✅ to “Above and Beyond Heating and Air is assigned and has confirmed receipt of your work order, which includes your contact info. I've noted that the filter is already replaced so they can focus on the coupling repair and drain inspection.”

  • Done ✅ air filter replaced

closedelectricalvendor dispatched

7052 King Arthur Rd N Unit 7052 King Arthur Rd N, Jacksonville 32211

Score 19
1 media · 7 texts
Mason updated Aug 13, 2026, 6:34 AM

Tenant said

Tenant reports loss of power in the kitchen and dining area only. The refrigerator outlet, microwave, and exhaust hood are not working, while the rest of the home still has electricity and the tenant says the panel has already been checked.

Mason scope

En el hogar no tengo corriente en toda el área de la cocina y el comedor.

Tenant texts & media
  • Good morning, everything is working perfectly, thank you very much

  • Ok muchas gracias

  • —

  • Ya con el panel e trabajado y no es el panel

  • No estaba usando nada solo dejo de funcionar de un día para otro

closedelectricalvendor dispatched

8069 Delaroche Dr, Jacksonville, FL 32210

Score 19
5 media · 6 texts
Mason updated Aug 10, 2026, 8:02 PM

Tenant said

During the storm some of my outlets went out. Tried resetting them from the breaker box and from outlets and now everything in my fridge is melting

Mason scope

Vendor To-Do: 1) Restore power to kitchen circuits; tripped breakers at slots 9/11 and 14. 2) Determine why breakers trip after reset; repair fault as needed. 3) Provide opinion on cause and tenant's involvement.

Tenant texts & media
  • Yes, everything is working fine. I will let you know if I have any more issues

  • Thank you, they just confirmed with me

  • I tried flipping all of them and the outlet behind fridge has a reset button and it's not resetting and it's shooting sparks when I try it

  • —

  • —

closedplumbingvendor dispatched

6335 Courtney Crest Ln, Jacksonville, FL 32258

Score 19
2 media · 5 texts
Mason updated Aug 10, 2026, 5:55 PM

Tenant said

I water heater is leaking. There is about an inch of water in the basin and now it’s leaking onto the garage floor

Mason scope

Vendor To-Do: 1) Diagnose and repair leaking gas water heater. 2) If tank failure, replace 50-gallon natural gas water heater. 3) Verify gas and water connections, test for proper operation.

Tenant texts & media
  • I will. Thank you.

  • Thank you

  • When approved will Flow Solutions work over the weekend?

  • We have been out of hot water since Monday. We have two young kids that need to bathe and laundry to do for work. How long is this going to take?

  • Thank you.

Orphan invoices (85) — billed work not staged as a WO card

Usually missing Mason work-order id on the invoice, turn/inspection filter, or over the enrich limit.

WO #VendorAmountWork done
39095-2—$175.00Service call on 10/27/2026: plumber snaked the main line 15 feet at 5309 Oaktrail Lane, found the li
39799-1—$440.00Vendor reports completing five repair items at the vacant turn property: replaced 3 toilet seats ($1
39200-1—$2,300.00Full interior painting in Chantilly Lace White with wall cleaning and scuff repair, deep clean, bath
39794-1—$262.50Biweekly lawn service including weed control along property and in beds for October 2024 (dates: 10-
39779-1—$187.50Lawn and landscape maintenance: trim hedges, blow parking lot, clean under shrubs, and weed control
39778-1—$210.00Bi-weekly lawn service: lawn mowing on 10-8; lawn service, hedge trimming, and weed control in beds
39793-1—$300.00Bi-weekly lawn service and weed spraying along property line.
39780-1—$325.00Bi-weekly lawn service, sprayed weeds along property line, and trash pick up behind dumpster.
39792-1—$325.00Farez Corp cut out the pipe, replaced the broken cold-water shutoff valve under the kitchen sink, an
39759-1—$85.00Farez Corp invoice #8133 line item: "exterior porch light fixture." — matches the WO 39759-1 scope (
————
39605-1—$2,265.0050% Deposit- Turn
39394-1—$5,320.00Hall bathroom tiles are in bad shape. Email description indicates 25% Deposit Turn. Work Order #3939
39125-1—$1,650.00Requested on 9/14; please note that the paints are multicolor and in a bad condition needs lots of w
38414-1—$110.00Email reference: 7941. Bill (Work Order #38414-1): Farez Corp Amount: 110.0 Date: 11/03/2026
38680-1—$635.00Email notes: AppFolio payable invoice 734552. Attachment 2 notes: Bill (Work Order #38680-1): Farez
39148-1—$155.00Note : the tenant says the it leaks around the light fixture in the ceiling when it rains ,but it di
39759-1—$85.00Diagnosed and repaired the exterior porch light fixture at 213 12th Ave S, Unit A, Jacksonville Beac
39524-1—$794.00Replaced the failed evaporator (blower) motor at the air handler under manufacturer warranty and tes
39777-1—$125.00Biweekly lawn service performed 10-8-24 (including spraying weeds along the property line) and 10-22
39776-1—$262.50Bi-weekly lawn service, including leaf cleanup from beds and weed control spraying along beds and fe
39378-2—$75.00Treated home for bugs and roaches — recall re-treatment visit for German roach activity at Unit 1 on
38414-1—$110.00Repair water damage in laundry room ceiling and paint it — labor and materials (per vendor invoice l
39500-1—$350.00Cleaned up the area, hauled away debris, covered the area with plastic as a temporary barrier, and m
38830-1—$200.00Completed lawn maintenance: cut grass and trimmed bushes to 36 inches.
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